Help with error message on the net please.

PRINCESSX87

We are using the laptop. The issue is on the desk top computer.
We're able to access any websites that has been saved to favs.

How do I ping to google though? sorry like I said I have no understanding of anything like this at all

closed

tried the IE reset?

if you search for ping, there's a lot of other threads detailing the diagnostic process in these situations.

If your laptop is working, it's nothing to do with the router or internet connection

post a hijackthis log

DCFC79

PRINCESSX87 wrote: »

How do I ping to google though? sorry like I said I have no understanding of anything like this at all

As scheming gypsy said earlier, try this

start > run > cmd (ok) > ipconfig (enter). Do you get an IP address?

do the start > run > cmd and then ping www.google.co.uk . do you get a reply, a timed out message or a destination unreachable message?

When you press enter after typing ipconfig a black box will pop up.

PRINCESSX87

UPDATE

I just searched about the ping & done it on faulty computer. I know have been given these results

pinging google.com with 32 bytes of data
reply from 173.194.34.148: 32 bytes of data time 52 ms TTL 58

(That reply line is four times all the same)

closed

your internet connection is working then, confirm by testing another couple of random sites.

PRINCESSX87

Thank you.

I've just tried other websites that ISN'T in the fav and its saying

PING REQUEST COULD NOT FIND HOST. PLEASE CHECK THE NAME AND TRY AGAIN.

closed

which site

sounds like a dns issue.

have you tried any suggestions yet?

IE reset, ccleaner, hijackthis log?

PRINCESSX87

I tried the IE reset.
Nothing else at present.

Sites I tried was

Asda, Sainsburys, banks, ect.

closed

ping www.asda.com

ping 77.67.21.57

PRINCESSX87

Pinging the IP gave results. Trying the site gave an error message again