HELP! Cant connect to the internet

ginjim

do what cledor says and it helped me

cledor

Just another thought, is your laptop wireless activated? It could have been switched off by mistake. Check the relevant switches, there may be one on the side of the keyboard or a function key eg. Fn F8 (on a Toshiba Satellite)

Can you connect by wire to the router, and if so, do you get an internet connection?

JoseChungsDoomsday

I'm having excatly the same problem and I'll be !!!!!!ed if I can figure out whats wrong!

cledor

JoseChungsDoomsday wrote: »

I'm having excatly the same problem and I'll be !!!!!!ed if I can figure out whats wrong!

Have you checked that your laptop wireless device is activated? Tried the above advice?

swytsue

cledor wrote: »

start
run
cmd (you will see a small black screen)
ipconfig /all

post the result here

Hi,

I have tried this too....no luck

I have now tried unistalling the program and reinstalling it and when it prompted me to key in the wireless key (on the back of the hub) it keeps telling me that its not recognised - i have made sure hundreds of times and its correct.

Anyone with anymore ideas im really fed up with the whole situation.

cledor

The wireless key is stored in the router settings, don't think it's written on the back.

Phil51

Cledor - BT do have the WEP Key on the back of their wireless units.

swytsue - there are two keys listed on the back of your unit. one is for the Internet phone and the other is for wireless connections. Please make sure you are typing in the right one

j1mgg

just in case, if you get your bf laptop and open internet explorer and type

192.168.1.254 and then put in the username and password. if you have not changed this it should be admin and admin. you will be able to double check the key here. also look at this

We've been asked by a site visitor for help getting his PC to connect via the BT Home Hub. It's important to make sure that the PC has an IP address in a range that the BT Home Hub can cope with. Here's a few things to check if you're having problems:
Log onto the Home Hub as Admin, go into 'Configuration' > 'IP addresses', and here you'll find the IP address range that the Home Hub is set to use. It's common to enable DHCP, so that a PC will be assigned a suitable IP address when it tries to connect
On your PC, go Start > Settings > Network Connections, then the icon for your connection to the Hub. Click on the Support tab, and see what IP address, subnet mask and gateway address you have. The IP address must be in the range supported by the Hub, the subnet mask must be the same on PC and Hub, and the default gateway should be the IP address of the Hub
There's a chance that another device in your home (such as an AV sender for transmitting video to another telly) could be clashing with the standard BT Home Hub wi-fi channel. There are 13 wi-fi channels available. Perhaps change the default channel. (Advanced > Wireless > Configure > "Channel Selection:"

other things are here you can try

http://www.frequencycast.co.uk/homehub.html#login

hope this finally gets you going

cledor

Can you see if it connects when the WEP encryption is switched off (temporarily) at the router.

lemontart

has yr prob been sorted if so how as I have tried all of he above with out joy.............

Beth
xx