Couriers again. This time from seller perspective.

workshy_2011

parcel travelled from Bristol to Newbury, so we can ignore the international air aspects.

workshy_2011

I will now ask my customer to look in his wheelie bin and his shed.

wealdroam

workshy_2011 wrote: »

OK, so I'm new to dealing with firms as a non-consumer.

So I lose all my consumer protection?

And they try to exclude the law ! (Unfair Contract Terms Act 1977 ) I'm guessing this is !!!!!!!!, and the extent to which they can exclude it is zero?

When dealing as a business, yes, you lose all your consumer protection.

However, as a business you are free to agree terms with the service provider.
You have agreed that it is ok for them to opt out of as much of UCTA as they can.
There is nothing wrong with that... you have agreed to it.

Your guess is wrong.

zaax

All couriers I deal with (not parceltogo) always ask for the receivers surname. What was the receivers surname? Also the machine that the signature is recorded on also records its GPS location, was this location at the customers door?

workshy_2011

zaax wrote: »

All couriers I deal with (not parceltogo) always ask for the receivers surname. What was the receivers surname? Also the machine that the signature is recorded on also records its GPS location, was this location at the customers door?

Good point. Hadn't thought of that, I will ask the GPS location.

I get lots of parcels, and it's only Royal Mail that asks me to write my surname. Oral interactions between driver and house resident aren't much use at dispute time.

mattyprice4004

If the £20 limit means nothing, I think I'll send out 10 parcels via the cheapest method and hope one gets lots. When it does, I'll claim it contained a prized Faberge egg worth £100,000.

That's my house purchase sorted.

You agreed to £20 of cover, that's all you'll get back. Insure properly or accept you will always have the inherent risk of losing out.

It's so MASSIVELY clear on the P2G website you'll only be covered for £20 too! It's mentioned many times in very big writing. Why should you be an exception to the rule when you can't abide by their terms? Most other people have no problem with it.

We've had a lot of these threads, I'd have a good root around try and find some. In the end I think they've always just paid out the £20 and no more.

Good luck - but I don't think you'll see your money back. Next time I'd cover it or accept the risk factor.

workshy_2011

wealdroam wrote: »

Your guess is wrong.

That there are significant parts of the Act that can be excluded by contract? That's interesting, not sure if it's relevant here or not, might be.

I thought contracts had to be lawful, but if a contract can exclude laws then any contract could be made lawful by excluding the laws that it goes against. See what I mean?

workshy_2011

mattyprice4004 wrote: »

If the £20 limit means nothing, I think I'll send out 10 parcels via the cheapest method and hope one gets lots. When it does, I'll claim it contained a prized Faberge egg worth £100,000.

That's my house purchase sorted.

You agreed to £20 of cover, that's all you'll get back. Insure properly or accept you will always have the inherent risk of losing out.

It's so MASSIVELY clear on the P2G website you'll only be covered for £20 too! It's mentioned many times in very big writing. Why should you be an exception to the rule when you can't abide by their terms? Most other people have no problem with it.

We've had a lot of these threads, I'd have a good root around try and find some. In the end I think they've always just paid out the £20 and no more.

Good luck - but I don't think you'll see your money back. Next time I'd cover it or accept the risk factor.

Not sure what relevance your proposed fraud has to my case.

I'm aware of what other people do. That's not what I'm asking.

Plenty of companies try to sell you things you don't need. I generally don't accept their offers. In the case of couriers I might need to reconsider after this.

Andy_L

workshy_2011 wrote: »

Indeed lunatic. Ignore my particular problem as most people are Why is the logistics industry the one (any others?) that geta away with shifting it's liabilities onto the consumer.

because there's a vast difference in the cost & effort of transporting a van full of banknotes & a pair of trainers and thus they price differently.

mije1983

workshy_2011 wrote: »

Indeed lunatic. Ignore my particular problem as most people are

I wouldn't say most people are ignoring your problem, it's just what they are saying doesn't match with what you want to hear.

As a consumer you have additional protection in law that you don't get in a B2B transaction which is what this seems to be. So parcel2go can exclude any additional rights they have to give to consumers when they deal with you as a business.