Couriers again. This time from seller perspective.

workshy_2011

visidigi wrote: »

You knowingly abused the service offered. They will pay out to the limit agreed.

Get the point yet?

How is paying them to deliver a parcel abusing them ?

workshy_2011

OlliesDad wrote: »

The difference on the above cases is that they are all things involving you as a consumer rather than this which is clearly a B2B contract.

Are you suggesting different rules would apply if I had sent a £120 gift to my mum?

the_lunatic_is_in_my_head

workshy_2011 wrote: »

Are you suggesting different rules would apply if I had sent a £120 gift to my mum?

The rules would be different in most cases but the discussion here regarding courier losses and compensation would have gone the same way.

visidigi

workshy_2011 wrote: »

No. I put the value as £120.

And then I declined their offer of me paying an additional £5 to cover them against various ways in which they might mess up. It wasn't worded like that.

workshy_2011 wrote: »

How is paying them to deliver a parcel abusing them ?

You didn't pay them to be covered and now you expect to be covered.

workshy_2011 wrote: »

Are you suggesting different rules would apply if I had sent a £120 gift to my mum?

The terms and conditions (which you accepted) on Parcel2Go differentiate the responsibilities between a business and retail consumer. So yes.

the_lunatic_is_in_my_head

visidigi wrote: »

You didn't pay them to be covered and now you expect to be covered.

That argument doesn't always work.

I run a retail business online. It is prohibited for me to sell insurance to consumers under consumer law.

I may however offer various postal options and charge extra for an enhanced service. What I may not do is sell £100 item and offer £5 1st Class Recorded or £10 Special Delivery but state those choosing the £5 charge will only be refunded the limit of £50 as this is contracting out the consumer's rights.

Again with the same question, assuming consumers use courier services, why are they permitted to do this. It's all well and good saying because that's how it is but I was under the impression the purpose of this board was so everyone can improve their knowledge of their rights.

I don't know why and you can also say that you don't know either

workshy_2011

visidigi wrote: »

The terms and conditions (which you accepted) on Parcel2Go differentiate the responsibilities between a business and retail consumer. So yes.

Reference? I can't see it.

workshy_2011

Indeed lunatic. Ignore my particular problem as most people are Why is the logistics industry the one (any others?) that geta away with shifting it's liabilities onto the consumer.

visidigi

http://www.parcel2go.com/about-terms.aspx

I went straight to liability and noted it there. Section 6.

bris

Op you face 2 problems,

1. This would be a B2B transaction so you are bound by those terms as consumer rights do not come into this, so no unfair terms.

2. They claim it's been delivered and the squiggle in a box is a signature, whether you believe the customer or not the courier will use this as proof in any court case.

So in regards to this no one here can actually say the courier is negligent because, for me anyway, there is a good chance the buyer is the one at it.

visidigi

the_lunatic_is_in_my_head wrote: »

That argument doesn't always work.

I run a retail business online. It is prohibited for me to sell insurance to consumers under consumer law.

I may however offer various postal options and charge extra for an enhanced service. What I may not do is sell £100 item and offer £5 1st Class Recorded or £10 Special Delivery but state those choosing the £5 charge will only be refunded the limit of £50 as this is contracting out the consumer's rights.

Again with the same question, assuming consumers use courier services, why are they permitted to do this. It's all well and good saying because that's how it is but I was under the impression the purpose of this board was so everyone can improve their knowledge of their rights.

I don't know why and you can also say that you don't know either

You are selling a product.

This is buying a service.

Internationally the Warsaw and Montreal conventions insist on a level of cover based on weight with a minimum amount - this is a globally agreed method and process, for domestic there isn't an equivalent of which I am aware.