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Travel insurance

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klmkezz
klmkezz Posts: 4 Newbie
in Flight delay compensation
I have recently tried to make a claim with Thomas Cook for a 16hr delay but they said i couldn't claim from them because (on the advise of a Thomas Cook branch manager) i claimed through my travel insurance (£20pp) Is this correct?

Comments

  • David_e
    David_e Posts: 1,498 Forumite
    Part of the Furniture Combo Breaker
    klmkezz wrote: »
    I have recently tried to make a claim with Thomas Cook for a 16hr delay but they said i couldn't claim from them because (on the advise of a Thomas Cook branch manager) i claimed through my travel insurance (£20pp) Is this correct?

    No no no no no no

    Sorry, it wouldn't let me put just "no"

    "The message you have entered is too short. Please lengthen your message to at least 10 characters."
  • klmkezz
    klmkezz Posts: 4 Newbie
    Thanks David, what do i need to do now, just write to them again submitting a claim?
  • David_e
    David_e Posts: 1,498 Forumite
    Part of the Furniture Combo Breaker
    klmkezz wrote: »
    Thanks David, what do i need to do now, just write to them again submitting a claim?

    Yep, but if you are serious, make your letter a NBA (search the forum for draft) and be prepared to actually take action. They are unlikely to pay out without you taking court action.
  • klmkezz
    klmkezz Posts: 4 Newbie
    What is an NBA?
  • 111KAB
    111KAB Posts: 3,645 Forumite
    1,000 Posts Combo Breaker
    klmkezz wrote: »
    What is an NBA?

    I have No Bloody Answer but try page 1 (FAQ's) of airline thread appropriate for your delay. :)
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