Software Not Included

paddyrg

^^In fairness, well done DSG for doing the decent thing.

ianders

Now make sure that McAfee isn't also a trial

troubledmummy

I agree Paddy, I thanked the customer services agent profusely. He was very helpful and his supervisor was too as the agent had to check with him about what to do.

To give them fair credit, they handled it really well and very courteously.

troubledmummy

Haha, I am removing McAfee when I get a chance, the old system hog!

neilmcl

paddyrg wrote: »

^^In fairness, well done DSG for doing the decent thing.

Only when pushed.

JimmyTheWig

troubledmummy wrote: »

they're not going to do anything about it ... but I can have a refund if I want

Which is all they have to do. It's all you'd get if it went to court. As ILW says...

ILW wrote: »

Refund is about all you can hope for.

Until you come back with...

troubledmummy wrote: »

they are sending me a voucher to cover the cost of a Home and Student 2013 package.

You did well there, OP! Nice one.

halibut2209

Good result. This could have also been considered a "loss of bargain"

mikb

troubledmummy wrote: »

They have said it is my fault because if I had ever bought a computer before I would know that it is only trials that are included

Reputable suppliers would include trial software and say "Includes Trial/Limited Version of ..." to make it clear.

Full, working software is often included (older versions, student versions etc.)

Glad you got it sorted, but their excuse that you "should have known" is a bit weak.

They might as well have said "It's your own fault, if you'd ever checked out the bad service we give, you'd have expected something like this to happen!"

Jakg

mikb wrote: »

Reputable suppliers would include trial software and say "Includes Trial/Limited Version of ..." to make it clear.

Jakg wrote: »

The box itself will say Office 2013 included (and won't have a caveat about being a trial) which IMO is very misleading - looks like Currys have fallen into the trap of copy-pasting the manufacturers description and it's come back to bite them.

All retailers copy & paste the manufacturers description - it's not really their fault (although I appreciate in this case it's come back to bite them).

workshy_2011

Jakg wrote: »

All retailers copy & paste the manufacturers description - it's not really their fault (although I appreciate in this case it's come back to bite them).

In that case, surely Currys have a claim against Lenovo ?