successfully left sky

pen1

edfellows wrote: »

The things is, anyone who tries to cancel their subscription are forced to make the call otherwise sky are not accepting the cancellation. This is a breach of their own terms and conditions that allows you the choice of four methods to place your cancellation ( email, fax, letter OR phone call).......

I expect you've seen some of the history to this in the Billing & Payments Section of the Sky forum , which has been attracting significant volumes of complaints about difficulties exercising rights to downgrade or cancel Sky services for a sustained period of time.

There are also previous threads on MSE:

"Cancelling Sky -only by phone??"
https://forums.moneysavingexpert.com/discussion/4461561
"Cancelling Sky via their link doesn't count!!"
https://forums.moneysavingexpert.com/discussion/4655059
"The assault course of trying to cancel sky!"
https://forums.moneysavingexpert.com/discussion/4614137
"Leaving Sky - issues"
https://forums.moneysavingexpert.com/discussion/4759928
"Sky Cancellation Period"
https://forums.moneysavingexpert.com/discussion/4734023
"Cancelling sky !"
https://forums.moneysavingexpert.com/discussion/4726678

I know that there are some concerns on the Sky forum, that the assurances provided by Sky Community Managers earlier this month, have yet to lead to the eradication of some of the practices/behaviour that customers have been complaining about for many months.

waccoe_2

blisteringblue wrote: »

I know they make it difficult but you certainly do not need to pay for the call. There are multiple numbers for sky on http://www.saynoto0870.com/

I cancelled a couple of weeks ago and used my evening free calls to one listed for Sky.

I have tried all the numbers on there and none of them work.

sergeant_cookie

020 7126 7020

[Deleted User]

waccoe wrote: »

I have tried all the numbers on there and none of them work.

sergeant_cookie wrote: »

020 7126 7020

None of the numbers last for long, especially if they are posted on forums, as Sky quickly discontinue their use. You need to watch for updates at https://www.saynoto0870.com

sergeant_cookie

Moneyineptitude wrote: »

None of the numbers last for long, especially if they are posted on forums, as Sky quickly discontinue their use. You need to watch for updates at https://www.saynoto0870.com

I have been using the number I posted for 12 months

prowla

I'm probably going to ditch Sky in a while.

I've got Virgin BB and it's way better.
I hardly use the telephone, so I don't particularly like paying to have cold calls all the time.
I'm getting bored with the TV, and mostly watch pre-recorded items.
The On Demand Wi-Fi service makes the Sky box malfunction.

[Deleted User]

sergeant_cookie wrote: »

I have been using the number I posted for 12 months

Well, by posting it on the public forum, you have probably ensured it's discontinuation. In future, only share such information via private messaging.

sergeant_cookie

Moneyineptitude wrote: »

Well, by posting it on the public forum, you have probably ensured it's discontinuation. In future, only share such information via private messaging.

Not being funny but sharing anything on the internet becomes public

[Deleted User]

sergeant_cookie wrote: »

Not being funny but sharing anything on the internet becomes public

True, but Sky monitor forums like this and https://www.saynoto0870.com and do act to prevent use of cheaper numbers.