O2 voicemail help - Nokia 6300

Poppy9

My OH voicemail isn't working. When he presses 1 the number is not recognised and he's told to try again.

He rang O2 and they told him to enter **61*......... and send. But they didn't tell him where to send it.

Can anyone help?

JAYMARSH2005

Poppy9 wrote: »

My OH voicemail isn't working. When he presses 1 the number is not recognised and he's told to try again.

He rang O2 and they told him to enter **61*......... and send. But they didn't tell him where to send it.

Can anyone help?

I'm pretty sure you have to send it to his mobile phone numebr but in international format (+44) then his phone number minus the first 0


if that doesnt work then I'm sure you can call 1750 to get it set up.

stacey21_2

They would mean 'send' as in the green button for call, but can't think what code that is for? Jay Marsh is correct, dial 1750 to set up voicemail, you also have to dial 901 to listen

Poppy9

I've pm'd you JM. We have put in 1750 which has confirmed it's active I think the telephone number on the voicemail is wrong. I need to find out what his number is to change it.

JAYMARSH2005

stacey21 wrote: »

They would mean 'send' as in the green button for call, but can't think what code that is for? Jay Marsh is correct, dial 1750 to set up voicemail, you also have to dial 901 to listen

Poppy has tried a few things but none of which are working

it says on a website to do this press **61*phone number then *11* time # SEND

I gather that time is 5/10/15 or 20 seconds but phone number is the stumbling block I think, does she have to put the phone numebr in of the mobile and if this is the case does it have to be in international format ? The message she got back was "request not completed" now I know the aboce code is the same for every phone to set up voicemail but its just how the phone number is entered that could be the problem. I've jsut tried calling O2 and they closed cs at 10pm and are not open till monday, so please can anybody help poppy out.

Thanks

JAYMARSH2005

Right I have just found out that its not the phone number you put in its the O2 voice mail box number, now is this unique to the phone or is it a number that is used on every o2 phone

God I wont be able to sleep tonight until this ones sorted !!

stacey21_2

Its a number used on every phone - I've got it on a sheet in work and look at this everyday - and this will bug me too now!!

JAYMARSH2005

AAAAAAgggggghhhhhh Stacey sweet !!! You look at the number every day !! Ha Ha do you know how sick thats made me feel, right thats it I have o2 sims lying about somewhere, its time to find them stick them in my phone and see what the number is !! Its a ladder in the loft job though, I've had about 9 cans of stella so if you dont hear back from me in under half an hour I've taken a tumble !!

stacey21_2

Ahhh hold the bus, I've got an o2 phone, obviously

JAYMARSH2005

stacey21 wrote: »

Its a number used on every phone - I've got it on a sheet in work and look at this everyday - and this will bug me too now!!

O.k I've got one in my phone and this is the number that its given me

+447802000332

does that look correct stacey ?

stacey21_2

Oh why oh why am I not a trained handset advisor!?!? I can't find mines, although I am using an old v3 handset! but it does look familiar