Barclays Bank Hell

lvader

I suspect certain aspects of this situation didn't quite happen as suggested by the OP, it's probably a case of not knowing the full facts of the case. Unless the customer actually banks with Barclays then the only people that could possibly reverse the transfer is the bank where the money originally came from. In any case it's unlikely you could call Barclays and get a fairly detailed answer of why the money transfer was reversed, they simply wouldn't know.

I do remeber a very similar story a while back and the husband had simply taken the money and made the whole thing up.

kirkbyinfurnesslad_2

It can't be that important if you haven't even done a formal complaint

It's amazing how people can moan but are to stressed/I'll to write a complaint.

NEXT!!

opinions4u

heidi09 wrote: »

I think it's absolutely disgusting that there are some narrow minded, pathetic people on here thinking that I have made the whole thing up. I have better things to do with my time; clearly those of you that think this is all made up have no intelligence what so ever and I don't even want to waste my time with you.

Alas, the board is full of threads started by fantasists who then disappear while post after post is added for the benefit of nobody.

thank you so much to those that have given me genuine advice. We have spoken to a few solicitors about this and have been told that the only option is to take this woman to a Small Claims Court - however it will cost anything in the region of £900-£1500. Money which we don't have But then again, not taking her to Court just feels like she has got away with it, so really don't know what to do at the moment.

As for Barclays, we are still in the process of making a formal written complaint, but with all the stress and my ill health it has been very hard for me to even get to writing the complaint letter. I do however; hope to get it done this week.

I will hopefully be on here more regular now and keep those of you that are interested, updated on the whole situation.

Exhaust the complaints process and the FOS before you go legal.

imoneyop

grumbler wrote: »

AFAIK this (full cost of a solicitor) is never guaranteed. I was told this by a solicitor when I was considering legal actions once.

I agree - small claims is designed to be easy to use without the need for a solicitor. It would be hard to argue that spending £1000+ on a solicitor was a justifiable cost when they could easily have represented themselves as many previous successful claimants have done.

heidi09

I am confused as to what we should be doing now. Make a complaint about Barclays or take the woman to Court? I was under the impression that you need to go through a solicitor if you want to go to Court. It all seems too much at the moment and I really don't know where to begin.

innovate

1- if you haven't formally complained to Barclays, in writing, you need to do this ASAP. I am amazed you haven't yet done so. No Court in this world would give you credit for not giving the other party a formal chance to sort their wrongs.

2 - if Barclays do not settle the matter to your satisfaction with 8 weeks, you can take the matter to the FOS.

3 - only after the FOS has also not settled to your satisfaction should you take court action against Barclays. I don't know why you think you must have a solicitor when you got to court? You could read up about small claims and MCOL online.

4 - Is your case not against the woman who for one reason or another doesn't want to pay your husband's bill?


EDIT: for "you", you should probably read "your husband". What's he been doing so far to get the matter resolved?

eskbanker

heidi09 wrote: »

I am confused as to what we should be doing now. Make a complaint about Barclays [...] ?

As innovate says, you need to start by making a complaint to Barclays - their complaints procedure is fully explained at http://www.barclays.co.uk/ContactUs/Howtocomplain/P1242558122337 (so they're obviously not unfamiliar with complaints!)

Uxb

In general courts will throw out complaints which have not gone all the way though the official complaints procedures and still come to no resolution.

So that means a formal complaint to the bank and then a further complaint to the Ombusdman if the bank does not satisfy the complainer.

kirkbyinfurnesslad_2

Uxb wrote: »

In general courts will throw out complaints which have not gone all the way though the official complaints procedures and still come to no resolution.

So that means a formal complaint to the bank and then a further complaint to the Ombusdman if the bank does not satisfy the complainer.

That is utter garbage.

Archi_Bald

kirkbyinfurnesslad wrote: »

That is utter garbage.

If you think it's utter garbage, you obviously don't know what you are talking about.

Judges do expect that you have made efforts to settle the dispute out of court in the first instance.

https://www.gov.uk/make-court-claim-for-money/after-you-make-your-claim

The judge might not award you costs if they think you’ve made no effort to agree out of court.

Also, the questionnaire you have to complete before a court hearing is actually being considered reminds people again to try and settle without a hearing.
http://hmctsformfinder.justice.gov.uk/courtfinder/forms/n180-eng.pdf

If a claimant refuses to seek out-of-court settlement and/or Mediation, they risk that their claim will not be heard.