Being majorly !!!!!!ed around by PlusNet. What are our rights?

V_Chic_Chick

We signed up for PlusNet on 10th September, having taken over the tenancy on 1st July (we're students, hence the gap). They said it would take 10 days to be installed.

Once we had paid our money, they said it would take a month to be installed, thus taking us up to 11th October. On the 11th October, we received an email and a text saying that our internet was ready. We plugged in the router, but it won't work (the broadband light keeps flashing, and our devices can see that there is a router, but we can't get past a funny login page that won't accept our details).

It's now the 13th October, and we still haven't got any internet. We've emailed them, and they said that they would reply in 24 hours, but they haven't.

All three of us are third year students, and heavily reliant on the internet for our courses, so this is affecting us academically, as we have to travel into uni every time we need to do work (a 20 to 60 minute round trip, depending on method of transport, time of day and traffic). I also work from home for an internet-based company, so this is affecting me professionally. We've also all gone over our phone's data allowance as a result of this, so it's affecting us all financially too.

What are our rights?

macman

Why don't you call Plusnet?
Have you plugged a handset in to see if the line is actually connected? Can you get a dialtone? If you are not using the correct log in details, then you won't get a connection.
Assuming that this is a new line install, the connection date is down to OR., not Plusnet. And OR are notorious for missing schedules and not telling their ISP customers.
PS: if you are using a residential contract for business, you are technically in breach of contract, so I wouldn't play that card.