Car serviced, engine flush was used with out consent, now not sounding quite right

cirian75

6 weeks ago I dropped my car at the garage near work to have a service down

I supplied, the oil (engine and gearbox) filters and sparks

I picked the car at the end of work

spotted the engine flush on the bill, questioned it but paid up

few days later still not happy about the flush, rang him and told him I was not happy about it, and I have been told, I would said under no conditions to use a flushing additive ever.

to be safe I swapped the oil again a week later my self.

5 weeks later, this engine is not sounding quite right, not bad but not 100%, the temps have now dropped as winter coming, start up is a bit rougher than I would expect.

I take it back, says somthing is not right, he checks it during the day, runs it up to temprature, I collect it, he says there's nothing wrong, he can hear the fuel injectors but nothing is wrong.

WTFH

I'm not sure what "consent" you were expecting.
Should the garage have called you up about every step of their process?

What did you take it to the garage for (since you didn't need them to supply any products and you appear to be capable of changing the oil yourself)?
Have you taken the car to another garage and asked them to check it?
When was the oil last changed (in terms of months and miles)?
What car is it?

spacey2012

I doubt they put anything in, it's just a make a few quid scam doing the rounds.

OddballJamie

spacey2012 wrote: »

I doubt they put anything in, it's just a make a few quid scam doing the rounds.

Yep, they normally bung a bit on the parts to make extra profit but as the OP provided everything they had to get resourceful.

Horizon81

Was it a member of the 'Good Garage Scheme' by any chance? These will usually put in Forte Fuel system cleaner and Oil Flush unless you ask otherwise. And that's because Forte lubricants owns/runs the national con that is the Good Garage Scheme - nothing at all to do with good quality services and everything to do with marketing and selling.

cirian75

4 year old suzuki swift 1.3 petrol

my old mans car (he had from new), I knew I was buying it off him for the last year so have driven this car very regularly and know how it sounds

has been serviced on the dot, main dealer service 1st 3 years, dads trusted mate did the 4th year.

intervals stuck too, serviced in Feb 52k by dads mate


And then serviced by the garage in question in Sep at 60k


my car before this was the suzuki Ignis with the exact same M13A 1.3 VVT engine

the reason I had it done by a garage and not DIY is the gearbox oil is a total pita to gain access to the fill plug with out a ramp.

cirian75

Horizon81 wrote: »

Was it a member of the 'Good Garage Scheme' by any chance? These will usually put in Forte Fuel system cleaner and Oil Flush unless you ask otherwise. And that's because Forte lubricants owns/runs the national con that is the Good Garage Scheme - nothing at all to do with good quality services and everything to do with marketing and selling.

Its not in the 'Good Garage Scheme'

I avoid them like the plague.

flush used was by lucas.


I supplied Fuch Pro S 5w30 A3 API SL, that a true high end synthetic oil, way better than castrol and mobil 1.

Horizon81

Is a gearbox oil change specified on the 4 year service?

cirian75

Horizon81 wrote: »

Is a gearbox oil change specified on the 4 year service?

Nah, personal thing I always do when I get a new car.

It something that tends to get ignored like cam belts.

WTFH

cirian75 wrote: »

I supplied Fuch Pro S 5w30 A3 API SL, that a true high end synthetic oil, way better than castrol and mobil 1.

It may be "way better", but it's not to the Suzuki engine specs. They recommend 10W-40 up to 20W-50.

Try putting the recommended oil in and see if that helps.

forgotmyname

Its a shock to find someone that wants the gearbox oil changed. Well done you.

They may have charged for it but never used any, But they cannot say that without dropping themselve in it.