Cooker

GlynD

wealdroam wrote: »

If the terms of the manufacturer's guarantee say you need produce a signed letter from the retailer, then you must do that. The manufacturer does not even have to provide a guarantee.

SOGA is different.

If you say so but I feel I should point out that no manufacturer's or retailer's T&C can over ride the law of the land and in those cases I'd be inclined towards Consumer Advice. What the outcome would be in any given case I couldn't say but I do know I have succeeded in the past against the published T&C of certain retailers. You'll appreciate then, I hope, that I would base my opinion on personal experience.

wealdroam

GlynD wrote: »

If you say so but I feel I should point out that no manufacturer's or retailer's T&C can over ride the law of the land and in those cases I'd be inclined towards Consumer Advice. What the outcome would be in any given case I couldn't say but I do know I have succeeded in the past against the published T&C of certain retailers. You'll appreciate then, I hope, that I would base my opinion on personal experience.

You are right, no t&cs can remove your statutory rights.
But a manufacturer s warranty is in addition to your statutory rights.
Without a manufacturer s warranty, the manufacturer owes you nothing.
Your statutory rights (SoGA) are with whoever sold the thing to you... not the manufacturer.

GlynD

wealdroam wrote: »

You are right, no t&cs can remove your statutory rights.
But a manufacturer s warranty is in addition to your statutory rights.
Without a manufacturer s warranty, the manufacturer owes you nothing.
Your statutory rights (SoGA) are with whoever sold the thing to you... not the manufacturer.

All agreed.

WTFH

When you got the cooker, did you fill out and send off the warranty registration card? If so, job done. Ring up the cooker manufacturer and get them to sort it out.
If not, then you're relying on the goodwill of others.

barry1

Went in to Howdens today there was a lovely lady there, that spend about 2 hours trying to find my invoice, she found it, engineer booked for Tuesday!!

Thanks for all the replys.

skitler

shaun_from_Africa wrote: »

Not if the warranty provider states otherwise.
A warranty is not a legal right so terms and conditions such as having to register the warranty or needing to provide the original receipt are perfectly acceptable in law.



It doesn't matter who actually paid for the cooker, what does matter is whose name is on the contract of sale.
My mother recently arrange for some new windows to be fitted in her house and she was the one who signed the contract.
However, when the bill arrived, I sent off a cheque from my bank account, but irrespective of me paying, I have no contract with the window company.

maybe the window company saw you coming:rotfl:

skitler

barry1 wrote: »

Went in to Howdens today there was a lovely lady there, that spend about 2 hours trying to find my invoice, she found it, engineer booked for Tuesday!!

Thanks for all the replys.

is she lovley cos she sorted it barry, :rotfl:

on Tuesday youll be back on; that b**ch at howdens:rotfl: