our buyers are cancelling our phone line!!!

Grimbal

So, we're in the process of moving. Not at exchange for at least a few more weeks. Our buyers have called up BT, who have in turn informed Sky that our line will be cancelled as of 21st October

we will still be here at that point, and want to stay with Sky. I've just called them up & they've said that the cancellation of the new services request has to come from our buyers (who wont do this)

How can this be right that a third party can just cancel access to your own home phone line?!

wiogs

Ask Sky how someone can cancel your phone line without authority.

Keep escalating it up the "food chain"

Grimbal

apparently it's called "slamming the line" & it's something that happens. I've tried calling home moving team & talking to a manager. nothing they can do as the initiators of the cancellation request (our buyers/bt) have to cancel it

Grimbal

I'm trying tp find a number for BT now to call them to say that request to cancel should be stopped, but it's difficult to find - any one have the right number?

zaax

A few more weeks is the 21st so let it run, as a Monday is a good day to move. Also it will mean that you will be able to get some great details from Sky or other providers at your new place. BT Openreach will take ages to put on a line (mine took 2 months). Get a mobile phone and use a local Wifi hot spot (local pub?) in the mean time.

BT Openreach owns the phone line up to your house and they are not contactable. Your problem is with Sky and your buyers, I would ask Sky how they (your buyers) got though Sky's security questions (were they asked?) to your account.

wiogs

Tell them if they remove your phone line without your permission you will complain to OFCOM in the first instance

http://ask.ofcom.org.uk/help/telephone/landswitch

How to complain

https://stakeholders.ofcom.org.uk/tell-us/switched-without-permission

Grimbal

zaax wrote: »

A few more weeks is the 21st so let it run, as a Monday is a good day to move. Also it will mean that you will be able to get some great details from Sky or other providers at your new place. BT Openreach will take ages to put on a line (mine took 2 months). Get a mobile phone and use a local Wifi hot spot (local pub?) in the mean time.

BT Openreach owns the phone line up to your house and they are not contactable. Your problem is with Sky and your buyers, I would ask Sky how they (your buyers) got though Sky's security questions (were they asked?) to your account.

nope, I'm sorry, I can't "let it run" as there is 0% chance of the 21st being a completion date for reasons that aren't relevant to this discussion. I shall ignore your comment about using a hotspot. I want to keep my landline, sky TV & broadband until I say so, not when a third party does!

In brief, our buyers contacted BT to inform them they wanted a phone line from 21st October

Bt contacted sky to set this up, not sky

I cannot stop this cancellation request, it has to come from the buyers

How can this be right, that someone can cancel your own home land line without your permission?!

Grimbal

wiogs wrote: »

Tell them if they remove your phone line without your permission you will complain to OFCOM in the first instance

http://ask.ofcom.org.uk/help/telephone/landswitch

How to complain

https://stakeholders.ofcom.org.uk/tell-us/switched-without-permission

thank you, will definitely do this

wiogs

Phone Sky and tell them that you are contacting OFCOM today.

Then let them know that if they cancel your service you will take legal action against them for failure to provide the service that you have been, are and wish to use.

kazwookie

I'd be ringing the buyers and asking them not to interfer with YOUR suppliers for your home, till they have completion!!

Grimbal

kazwookie wrote: »

I'd be ringing the buyers and asking them not to interfer with YOUR suppliers for your home, till they have completion!!

I will be doing that. They have been unreasonable from the beginning of the whole house selling thing Only today, I have had an email sent from their solicitor in the usual threatening legalese saying that if we dont complete by 11th then it will have implications. They're a stroppy pair & think that just because they're ready to complete, the rest of us should be too.

Being charitable, I guess they could be just being organised. However, the implications of them doing this before we're anywhere near exchange means that we could potentially be without the sky line, TV & BB that we are paying for