**urgent advice needed**

ADIE2805

when I spoke to Halifax on the phone the man told me that there was no such thing as a CPA and, his exact words......'I have no idea why this d!ckhead at the CAB thinks he knows banking better than I do, but there is no such thing so how am I supposed to cancel it?'

Great one sacha28

Lightened the mood a bit :rotfl:

sacha28

Latest
Consumers
Firms
Warnings
Continuous payment authorities: it is your right to cancel
Published: 28/06/2013

Find out your rights when cancelling a continuous payment authority and what to do if your bank does not allow you to do this.
We have found that card issuers, such as banks and building societies, were not always cancelling continuous payments authorities when their customers asked them to. Following this, they have now tightened up their procedures to make sure when you cancel; the money stays in your account.

If you give a company the long number across your debit or credit card and authorise it to regularly take money out of your account, you probably have a continuous payment authority.

If you have ever had one of these payments set up and then struggled to cancel it, you should be aware that you have the right to cancel through your card issuer and to complain if it does not do so. See how to cancel other types of payments.

How continuous payment authorities work
With continuous payment authorities (sometimes also called ‘recurring payments’), the company will ask for the long number across your debit or credit card rather than for your bank details. They are often used for things like payday loans or gym memberships.

Whilst you might have heard of direct debits and standing orders, continuous payment authorities are slightly different. They do not offer the same guarantee as direct debits and give the company taking the payment more flexibility about when and how much it takes from your account.

How to cancel a continuous payment authority
In most cases, you should be able to cancel by contacting the company taking the payment and asking it to stop. However, you do have the right to cancel directly with your card issuer. Once you have done this, it must stop payments immediately – it cannot insist that you agree this with the company taking the payment first.

REMEMBER: IT IS YOUR RIGHT TO CANCEL CONTINUOUS PAYMENT AUTHORITIES DIRECTLY WITH YOUR CARD ISSUER

However, it is recommended you inform both the company taking the payment and your card issuer when cancelling a continuous payment authority.

You may also want to check your next statement to ensure the payment has been cancelled as requested.

Keep in mind that you will still be responsible for paying any money that you owe.

Payday loans
When taking out a payday loan, it is common for the lender to set up a continuous payment authority on a debit card. However, we sometimes hear of payday lenders varying the dates and amounts they claim from customers’ accounts and making repeated attempts to take payments.

Our findings revealed that some card issuers were calling continuous payment authorities set up with payday lenders ‘guaranteed payments’ and incorrectly refusing to cancel them when requested by their customers. Those card issuers have now agreed to end this practice.

You should be aware, no matter if the firm you are dealing with calls a continuous payment authority a ‘guaranteed payment’, ‘recurring payment’ or ‘recurring transaction’, it is still your right to cancel it directly through your card issuer.

What to do if payments are not cancelled
Any related payments taken after you ask for a continuous payment authority to be stopped are considered to be unauthorised transactions. Card issuers must refund these payments and any related charges immediately.

If payments continue, contact your card issuer to arrange a refund. If it fails to do so, you should make a complaint to the card issuer and, then, if you are not satisfied with its response, take the complaint to the Financial Ombudsman Service. Find out more about how to complain.

This is from the FCA, read the part regarding banks. They are not acting appropriately!!

sacha28

sinhanada, please look up CPA's and you will understand why simply cancelling your card doesn't work. You can change your card 100 times in a week and they will still be able to take money!!

ADIE2805

Sinhanada wrote: »

My advice with PDL is to ensure that you report your bank card as lost or stolen. That way they cannot take the funds - you will get a replacement card shortly and it removes the issues of banks not following their words \ promises.

With regards to the PDL - you certainly know what they are doing and how to resolve, but please do remember that there are a lot of free advice out there, CAB and or Stepchange are amazing

Oh and well done with the compensation from the bank - very nice touch at the end!

Believe it or not she's actually done that but the bank said it doesn't make any difference. And sure enough they are right. BUT HOW? anyone know??

stclair

ADIE2805 wrote: »

Believe it or not she's actually done that but the bank said it doesn't make any difference. And sure enough they are right. BUT HOW? anyone know??

This is how:

http://www.visadps.com/services/visa_account_updater.html

ADIE2805

sacha28 wrote: »

Latest
Consumers
Firms
Warnings
Continuous payment authorities: it is your right to cancel
Published: 28/06/2013

Find out your rights when cancelling a continuous payment authority and what to do if your bank does not allow you to do this.
We have found that card issuers, such as banks and building societies, were not always cancelling continuous payments authorities when their customers asked them to. Following this, they have now tightened up their procedures to make sure when you cancel; the money stays in your account.

If you give a company the long number across your debit or credit card and authorise it to regularly take money out of your account, you probably have a continuous payment authority.

If you have ever had one of these payments set up and then struggled to cancel it, you should be aware that you have the right to cancel through your card issuer and to complain if it does not do so. See how to cancel other types of payments.

How continuous payment authorities work
With continuous payment authorities (sometimes also called ‘recurring payments’), the company will ask for the long number across your debit or credit card rather than for your bank details. They are often used for things like payday loans or gym memberships.

Whilst you might have heard of direct debits and standing orders, continuous payment authorities are slightly different. They do not offer the same guarantee as direct debits and give the company taking the payment more flexibility about when and how much it takes from your account.

How to cancel a continuous payment authority
In most cases, you should be able to cancel by contacting the company taking the payment and asking it to stop. However, you do have the right to cancel directly with your card issuer. Once you have done this, it must stop payments immediately – it cannot insist that you agree this with the company taking the payment first.

REMEMBER: IT IS YOUR RIGHT TO CANCEL CONTINUOUS PAYMENT AUTHORITIES DIRECTLY WITH YOUR CARD ISSUER

However, it is recommended you inform both the company taking the payment and your card issuer when cancelling a continuous payment authority.

You may also want to check your next statement to ensure the payment has been cancelled as requested.

Keep in mind that you will still be responsible for paying any money that you owe.

Payday loans
When taking out a payday loan, it is common for the lender to set up a continuous payment authority on a debit card. However, we sometimes hear of payday lenders varying the dates and amounts they claim from customers’ accounts and making repeated attempts to take payments.

Our findings revealed that some card issuers were calling continuous payment authorities set up with payday lenders ‘guaranteed payments’ and incorrectly refusing to cancel them when requested by their customers. Those card issuers have now agreed to end this practice.

You should be aware, no matter if the firm you are dealing with calls a continuous payment authority a ‘guaranteed payment’, ‘recurring payment’ or ‘recurring transaction’, it is still your right to cancel it directly through your card issuer.

What to do if payments are not cancelled
Any related payments taken after you ask for a continuous payment authority to be stopped are considered to be unauthorised transactions. Card issuers must refund these payments and any related charges immediately.

If payments continue, contact your card issuer to arrange a refund. If it fails to do so, you should make a complaint to the card issuer and, then, if you are not satisfied with its response, take the complaint to the Financial Ombudsman Service. Find out more about how to complain.

This is from the FCA, read the part regarding banks. They are not acting appropriately!!

That's exactly what she took to the bank this morning. Showed it to someone who said it's not their department and put her on phone again to someone. She then quoted the letter again and person on other side of phone said nothing they can do because it's Visa and they are world wide??? Yes work that excuse out

sacha28

A CPA is exactly what it says on the tin. When you sign, either physically or electronically, to say you agree to the loan T&C'S the small print says that you are agreeing to the company taking money from your ACCOUNT that is linked to the original debit card. They don't make this public knowledge and, believe me, it shafted me on so many occasions before I knew about it. I also thought that changing my card would make a difference and do you know how I found out different? By watching Martin Lewis on GMTV ranting about it!!!

When I spoke in branch they did advise me that I could always close my account and that would stop it (brilliant advice there, took them up on that 8 months later after they shafted me over something else!!!).

ADIE2805

stclair wrote: »

This is how:

http://www.visadps.com/services/visa_account_updater.html

Makes sense but you would think they would have a process that when being issued a new card they ask the card holder if they want any CPA's omitted from the new card!

sacha28

ADIE you are dealing with idiots!! Tell the organ grinder to sod off and ask to speak to the big guns!!!

Alternatively, try a different tact and go to a different branch and say that you have had a lengthy conversation with CAB and this is what they have advised you to do, they should listen then as the CAB are very well respected. If they still refuse then ask for their complaints leaflet and a leaflet for the FCA and FSA and the FOS.

sacha28

The FCA noted that, particularly in relation to payday loans, some banks and mutuals were not cancelling CPAs when asked to do so. However banks and mutuals must cancel a payment themselves and not require their customer to contact the merchant to cancel the CPA.

In addition to securing this commitment, the largest banks and mutuals have agreed to review every individual complaint they have received about the non-cancellation of a CPA and to pay redress where payments have continued to be made despite the customer cancelling the arrangement. This applies to all complaints since November 2009 when the Financial Services Authority (FSA), the FCA’s predecessor, began regulating banking conduct.

In this way the FCA is putting the interests of consumers at the heart of a process many of them will use on a frequent basis. The FCA is committed to protecting their rights and getting meaningful outcomes.

This, again, has been quoted off of the FCA website