Broadband speed - can someone explain please?

ormus

aol/talktalk have been throttling the speeds recently. for about 12 hrs per day. they say its due to abuse by users!

reckon its more like they havent got enough capacity. and or cutting costs.

Asus_Mobo

espresso wrote: »

The reason that I posted was because the information that you gave was not helpful as it was incorrect:

I see it as you posted to antagonise and not to be helpful if you really wanted to be helpful you would of posted the information that you have posted below in the first post you made instead of being a smart alec.

espresso wrote: »

Why do you think that your post was helpful, stating that the OP should get a speed of 7150Kbps when they are extremely unlikely to ever achieve this speed!

Why do I think my post was helpful? and yours was :rolleyes:

Anyway Im not going to hold this against you as this will only carry on and look pathetic when this clearly cannot help the OP by poo pooing suggestions on a open forum.

wurzelsar

Madasafish_Customer_Care wrote: »

However - my last post doesn't really help the OP. Sorry Wurlzelsar!

It would be in my opinion that if you are getting download speeds of 153 Kbps on a service that's meant to be up to 8Mb - then something is wrong with the picture.

If I can ask a few questions:

1. How far have you gone with troubleshooting with Talk Talk? Have you tested for faulty filters? Have they looked at your sync?

2. What is the modem/router model that you're using?

I know that I'm going to sound like a broken record because I do post this a lot in the forums:

Speeds up to 8Mb are VERY sensitive to internal wiring. You should be connecting the router from the master socket and have 1 microfilter fitted to every phone socket that is in use.

Kind regards,
Samara

Thanks.

I've phoned 4 times between yesterday and today. only had the problem since the whole of our town lost the phone and broadband connections on Monday. Since it came back, it's been very slow.

They've said that their test indicates 8 meg speed. I ran a test on the above mentioned websites and had the low readings previously mentioned but talktalk insisted it was run on another site ThinkBroadband. That gave a reading of around 6meg which they are happy with. I have fairly new filters a few weeks old.

The broadband modem is Smart AX MT822.

We haven't changed any wiring, sockets or added any other equipment/phones since broadband was installed last November. This is the first time we have had it slow down.

I use a laptop and always from the same place..........nothings changed.
And I have always run it from a BT installed socket upstairs and not from the master socket...........but I'll try that and see what happens.

What I can't understand is why it co-incides with the whole system going down. A family friend who is a BT engineer says that talktalk have their own equipment in an exchange locally which they have no access to but he does know that this town is quite saturated with so many talktalk customers and the system can't cope with it all.

Can you answer me one question please?

My contract doesn't end till next May with talktalk.
This BT engineer says that no contract is binding and that we can break it if we want to change to another supplier ( I should say he doesn't push BT products or services).

I on the other hand always assumed there would be a penalty if you broke a contract and how would I get talktalk to give me a MAC code which I'd need, if I break my contract with them?

I can't see a way out of this situation to be honest.

I have asked to speak to a technical advisor/engineer with talktalk but with no success.

Madasafish_Customer_Care

Hi Wurzelsar,

Hmmmm - the whole town was without a connection on Monday? This could mean that when the connection was dropped your BRAs profile dropped.

When you experience a drop in your BRAs profile it take 3 to 4 days for it to go back to normal - provided that you maintain a higher sync rate for the 3/4 days.

I found a manual for the Smart AX MT822 and the web configuration should be located at http://192.168.1.1. There aren't any screen shots of how to access the sync/line stats information. I'll post what you would do if you were using a Voyager - but this may not be the same procedure for your router, at least it will give you an idea of what you should be looking for:

+ Click on the Advanced link in the blue menu bar on the left
+ When the screen refreshes click on the new Advanced link that appears in the white part of the screen
+ The blue menu to the left will expand and from here click on Status
+ From the drop down menu click on Broadband Line

In the results look for what's listed as Line Rate or sync. If you did experience a drop in sync because of whatever happened in your locality on Monday - and since being online your sync has gone back to normal... I would expect for your BRAs profile to update some time today and for you to start seeing better speeds.

HOWEVER - would it be possible that on Monday when the connection went down that Talk Talk were moving you from the BT wholesale product to their LLU product? Because our services aren't LLU I don't know the full ins and outs of running an unbundled (LLU) service. I do know that some people who have been put on LLU haven't been happy with what it's done to their service.

I can't give a definitive answer on how to break contract with your ISP however if you do continue to get speeds of 153 Kbps and you're not getting any help to resolve this problem I would go through the official channels of complaint - first OFCOM (http://www.ofcom.org.uk/complain/) and then CISA (http://www.cisas.org.uk/).

Kind regards,
Samara

albertross_2

When the upload speed is higher than download, my guess is throttling, congestion, or possibly a technical fault, try a test after 11.59pm, see if improves. If you have been downloading gigs of torrents recently, it could be throttling.

Art_2

wurzelsar wrote: »

Could someone please advise me on broadband speeds?

My internet connection is running very slow.

I have done a speed test which someone recommended but as a non-techie have no idea what it means.

I think my broadband connection is to blame. It should be an 8 meg speed that I have.

This is the result that I had earlier today.
Can anyone help please?

If you go to: http://www.dslzoneuk.net/

Click on 'broadband checker' and enter your phone number and postcode. You will then get some idea of the maximum speed you can expect from your connection. Remember it's only a guide though.

Regards,
Art.

Woby_Tide

the main thing that stands out on teh speed test is the disparity between up and down, up should normally be a fraction of downspeed yet the up speed is about correct for an 8MB connection

not the greatest example but all I have to hand, your download speed is defintely throttled to be less than the upload by something