MSE News: BT reveals price rises - but you can escape the hikes

socmwils23

ridiculous isn't it. I fail to see why we should have to chase them for charges to be refunded that they agree should not be there in the first place.

My final bill will be produced ina couple of days and i have already informed bt that if cancellation charges appear i will immediately cancel the direct debit and make a debit card payment over the phone for the correct amount. There is no way im chasing them for a refund.

sergeant_cookie

Already cancelled my direct debit

lockeman

I'm late to this discussion, but can I ask the helpful poster who was offering PM's of the BT CEO email address to send it to me?

I'm trying to make a move on behalf of an elderly lady and not got a response from the BT rep link on here and don't wish to be stuck with unfair contract charges because I didn't jump through all the BT hoops.

Can anyone help me with this info?

Thanks

Lockeman

WBJB

I've just worked out the effect of the latest BT price increases on our monthly bill. In our case it will result in a price increase of over 20%. So I've finally decided to leave BT and go elsewhere. They no longer offer anything worth having and service is now appalling. There is just a steady succession of "stealth increases".
Unfortunately we've paid until next September by line rental saver, and when I called to give notice I wanted to move I was told I would lose 9 months of line rental saver! I notice in these forums that at least one person has a commitment from BT to return this pro-rata, I think by contacting the "CEO Office". How do I contact the BT CEO office easily? Anyone else have this commitment?

sergeant_cookie

Why does everybody want to contact the ceo? Just call up and stand your ground. Thats what I did and have no charges whatsoever.

lockeman

Sergent Cookie

In my experience such things are a matter of random chance and take up too much energy and time.

You might get someone who understands your complaint and do something about it.

I find about 80% of the time, (almost 99% in previous BT contacts) one of the following happens -

1 - They can't understand the issue at all (the computer says no thing, so what you are saying can't be happening)

2 - They can understand you but have no ability or authority to do anything (nicer but unproductive)

3 - Either of the above but say they will sort it to keep you happy and then do nothing, meaning you get nothing done and have to repeat it all a couple of weeks later.

It might be good for a Monty Python style argument but i'm too old and tired for that now, I just want the matter quickly and fairly sorted. I think most others do too.

Quentin

sergeant_cookie wrote: »

Why does everybody want to contact the ceo? Just call up and stand your ground. Thats what I did and have no charges whatsoever.

The problem with standing your ground seems to be the quality of service you get.

They don't simply take your instructions.

They first deny you can leave, whilst telling you no-one can beat their prices (and in my case lying by telling me no-one else will do free caller id)

If you persevere they end up putting you on hold and come back with more lies about getting cut off etc etc!

At least the CEO dept seems too "professional" to lie! And you save all this stress and raised BP!

steven_cardwell

lockeman wrote: »

I'm late to this discussion, but can I ask the helpful poster who was offering PM's of the BT CEO email address to send it to me?

I'm trying to make a move on behalf of an elderly lady and not got a response from the BT rep link on here and don't wish to be stuck with unfair contract charges because I didn't jump through all the BT hoops.

Can anyone help me with this info?

Thanks

Lockeman

Sent you a PM

MUCKNAMEE

Based on article entitled 'BT reveals price rises - but you can escape the hikes' dated 27 September and following the advice given I contacted PlusNet regarding possible transfer of service from BT.

I then contacted BT and advised them I was considering changing providers and requested MAC code. I subsequently have received letters from BT telling me I will be charged for termination of contact and cannot get a MAC code since account is 'closed'.

I asked how could an account be closed when it is operative until 18 November, when after that date I still have my final account to pay. BT advised PlusNet should request the MAC for transfer of service-not me?!!

'Which' state the following:
Legally, your broadband provider is required to give you the MAC code on request and you can then give this to your new provider

Can ANYONE tell me how to get the MAC from BT?? I am out a small fortune ringing BT and PlusNet (who I am now signed up with for Direct Debits).

ANY help would be gratefully received.:mad:

steven_cardwell

Quentin wrote: »

The problem with standing your ground seems to be the quality of service you get.

They don't simply take your instructions.

They first deny you can leave, whilst telling you no-one can beat their prices (and in my case lying by telling me no-one else will do free caller id)

If you persevere they end up putting you on hold and come back with more lies about getting cut off etc etc!

At least the CEO seems too "professional" to lie! And you save all this stress and raised BP!

Even after the "notes" put onto account by the CEO office, when calling the various numbers in the leaving text, letter etc, i've had different answers, one lot says leave all charges will be automatically waived, another number says i've to phone up onece they issue the last bill to get the charges taken off, the normal "150" Customer Services just don't have a clue!

I also had the "best deal" speech on the phone, even down to what broadband costs now to years ago, but totally ignoring the anytime calls have gone from £5 to £7, to give us half price mobile calls, as if it is deal of the century, where in reality most of us use our mobile to phone another mobile, it wasn't all that long ago i was paying around £16 for line rental and anytime calls with BT and £7.50 for O2 broadband, now move forward 2 or 3 years and the line rental & calls would be £22.99, BT are just getting greedy, if you add in caller display that would be £24.74, add in broadband and its £40 a month.