DVLA Scam...?

Joe_Malone

Sue_Ryall wrote: »

Its ok to criticise people but there are loads of reports about even the most savvy IT people falling foul to this one due to time pressures from day to day life. The google ad is covered with DVLA this and that and is deliberately misleading. Please don't blame the consumer it sounds rather arrogant and makes people feel worse about this 'border line' criminal activity. Let's be positive and see whether there is a way to get money back.

1) Contact DrivingLicence.uk.com (or other company) to state you want to cancel your order. They will refuse and refer you to their t&c's (extremely small font section at bottom right hand side of website). This is the starting point!

2) The company are actually in breach of Distance Selling Regulations (2000) which states that you have seven days from placing your order and after receiving services/goods to cancel order and get refund. The company are breaching this regulation.

3) Contact bank and trading standards to state the above. Bank may give you money back but chances are slim!

4) Email company stating that you have asked for cancellation and they have refused. Go to Which website and type letter to complain about cancelling a service into search engine (this forum won't let me post the link) and complete template and send to company. cc email to Trading Standards. You will get a reply asking you to send letter by post but make sure that you send email and cc Trading Standards in as this is the start of legal process to get money back

5) State in email that you have DrivingLicence.uk.com Director address (James Wyatt) 12 Foyle Place, Sunderland SR1 1LB and you will be sending his details to relevant people/agencies who will be handling matter. His phone number is 0191 580 0186. Suggest you inundate him with calls expressing your displeasure about the service you have received.

6) They will try and fob you off all the way but hold strong and be prepared to go to a small claims court to get your money back and threaten him with this repetitively. Don't get put off. They state they cannot give you a refund in their t&c's as you have agreed this by completing the application. Unless you have signed the hard copy application then it is not complete.

7) Speak to your MP and try and get them to do something via a select committee. They've just had energy producers in for price hikes so why cant they do something about these guys.

8) Give them a negative review on Google by clicking on the green tick by side of website. This will take you to a page where you can leave a review (bottom of screen). Suggest everyone does this in an attempt to expose them and get google to do something.

9) Mr Oddball Jamie - your real name isn't Jamie Wyatt is it? Director of Drivinglicence.uk.com?

Good luck!

Sue, whilst I agree with almost everything you've said. Stating that they are in breach of the distance selling regulations will not help people with a defence if they take them to small claims court. Caveat Viator or James/Jamie Wyatt think they have exploited a loophole in the distance selling regulations that says contractual performance has taken place before the 7 day cooling off period has expired. This could be a perfectly valid defence without understanding the detail on why this is wrong. Please read my guidance on here for getting a refund from CVL and as to why their service is fraudulent. Everyone that follows my advice is getting a full refund because CVL know they have to avoid court at all costs.
Also, you will not get the bank to refund, this has been tried and tested several times, they're not interested.
Generally what you have said is overly complicated when all it needs is a written letter sent registered post giving CVL seven days to refund, if they refuse place a small claim online... Takes five minutes. Once they receive court notification you will get a full refund including your £25 court costs.
There is recent evidence to suggest that they are refunding even at the threat of court action. They'd be wise to do this because refunding small claims costs as well as your initial fee puts them at a loss on the transaction.

tunemasterdigger

Regarding this Scam/Rip off
I assumed this £50 fee was the actuall Registration transfer fee until minutes later I realised it was not the gov site.
the email address for this company called Quick & Simple

QUICK & SIMPLE LIMITED
APPLETON HOUSE 25 RECTORY ROAD
WEST BRIDGFORD
NOTTINGHAM
ENGLAND
NG2 6BE

can not be replied to, to ask for a refund minus a £9 cancellation fee which I would expect to pay for my stupidity

neil_waveley

To add to all the previous posts it can get far worse than just being ripped off to the tune of £35!

I was in a hurry when I renewed my licence a few months back and ran foul of one of the websites on offer due to my haste, I did afterwards realise my error and saved the emails related to the transaction but due to all manner of other things didn't actually bother to follow up and get a refund. I later had a PC crash and lost all that data.

Last weekend I was stopped by the police for driving with an expired licence which entailed, as I had no mitigating excuses, that my car was seized and impounded pending disposal.

I then had to renew my licence overnight (with great difficulty as the DVLA.gov.uk site was not availble due to maintenance!).
That was not the end because when I went to the designated police station with electronic copies obtained from various Government websites re. Tax, MOT, Insurance, Licence renewal & terms which allowed me to drive pending receipt, I was informed that non of these complied with the regulations being applied by the policeman on duty and that only the original certificates could be used.

I told him that as I had not been advised of that I had left them in my car which was of in their custody 17 miles away. It then took in excess of an hour for them to contact various agencies and Force Liaison Officers before they would sign a Repossession Order and I was free to go and pay a £150 Recovery fee inorder to get my car back.

The moral being that in my case at least not only did they scam me, they also DID NOT process the renewal application. I know it was down to my own laziness and STUPIDITY through not checking, but others should BEWARE!

BeenThroughItAll

neil_waveley wrote: »

To add to all the previous posts it can get far worse than just being ripped off to the tune of £35!

I was in a hurry when I renewed my licence a few months back and ran foul of one of the websites on offer due to my haste, I did afterwards realise my error and saved the emails related to the transaction but due to all manner of other things didn't actually bother to follow up and get a refund. I later had a PC crash and lost all that data.

Last weekend I was stopped by the police for driving with an expired licence which entailed, as I had no mitigating excuses, that my car was seized and impounded pending disposal.

I then had to renew my licence overnight (with great difficulty as the DVLA.gov.uk site was not availble due to maintenance!).
That was not the end because when I went to the designated police station with electronic copies obtained from various Government websites re. Tax, MOT, Insurance, Licence renewal & terms which allowed me to drive pending receipt, I was informed that non of these complied with the regulations being applied by the policeman on duty and that only the original certificates could be used.

I told him that as I had not been advised of that I had left them in my car which was of in their custody 17 miles away. It then took in excess of an hour for them to contact various agencies and Force Liaison Officers before they would sign a Repossession Order and I was free to go and pay a £150 Recovery fee inorder to get my car back.

The moral being that in my case at least not only did they scam me, they also DID NOT process the renewal application. I know it was down to my own laziness and STUPIDITY through not checking, but others should BEWARE!

Didn't you notice that you didn't actually receive a renewed licence?

Rover_Driver

neil_waveley wrote: »

Last weekend I was stopped by the police for driving with an expired licence which entailed, as I had no mitigating excuses, that my car was seized and impounded pending disposal.

What was the reason for your licence to have expired, short term medical one?

heartbreak_star

Photocard licences expire and need renewing every 10 years.

HBS x

Rover_Driver

heartbreak_star wrote: »

Photocard licences expire and need renewing every 10 years.

HBS x

The photograph needs renewing every 10 years, it doesn't affect the validity of the licence, which expires when you are 70, unless it is a short term medical (or other similar reason) one.

heartbreak_star

Hmm. On my photocard it actually has a "date of expiry" - section 4b. And on GOV.UK it states you must renew your licence every ten years.

HBS x

KTF

heartbreak_star wrote: »

Hmm. On my photocard it actually has a "date of expiry" - section 4b. And on GOV.UK it states you must renew your licence every ten years.

HBS x

As above. That is for the photo on the photocard. It it not the renewal of your license to drive. The expiry date of that is printed on the back next to the category.

heartbreak_star

Gotcha.

I'd still say if your photo has expired, then the license you are carrying has expired though, no?

Confusing!

HBS x