Duplicate PCN for same alleged offense

Stroma

Don't put you left and entered the car park, just that you moved the car from one end of the car park to the other

missVN

Thanks, other than that does it sound ok?

Draft letter to retail park management-

Name & address
Saturday 21st September

The management company, Peel Centre Retail Park, Stockport

I am writing to you to request your help with an appeal for two parking charge notices which have been issued to me by Excel Parking Services Limited.
Parking Charge Notice xxxxxxxxxx Issue date xxxxxx and Parking Charge Notice xxxxxxx Issue date xxxxx
These charges relate to an alleged contravention which took place on 11/09/13.
On the day I purchased a ticket from the pay machines but unfortunately the registration number was entered slightly incorrectly (first digit missed, last digit entered twice).
The charge relates to a time when I moved the car from one end of the car park to other so that we could use one of the restaurants on site to have lunch.
I have attached the two parking charge notices and a copy of the ticket which was purchased and as you can see the ticket was still valid for the time the charges have been issued.
You will also notice that Excel Parking have issued two separate charges for the same incident (same date and times on the two charges). Whilst I’m sure this is an error, it has added to the anxiety that this has caused me.
I would be grateful if you would review this case and under the circumstances request that Excel parking cancel both of these charges.
I regularly shop at the Peel Centre in preference to going into central Stockport but am considering changing my opinion on this under the circumstances.

Yours sincerely,

kirkbyinfurnesslad_2

Yes tht will do

zzzLazyDaisy

Can I just say that I have come across this 'duplicate PCN' issue (offline).

I dealt with both PCNs separately, in separate letters. Why? because I do not trust the numpties not to file the letter under the first PCN number and proceed to court on the second one. Yes it would be possible to unravel it, but why take invite the hassle. You have two PCN numbers, so if the appeal is declined, you need a POPLA code for each one. It does allow you to have some fun with the second POPLA appeal, though, if it gets that far!

So I would split the letters, and add an extra sentence along the lines of:

"I also wish to bring to your attention the fact that the PCN referred to above is in fact a duplicate of PCN number xxxxx, which relates to exactly the same parking event which is the subject of this appeal."

Attach a copy of the parking ticket to each appeal letter. I tend to e-mail the appeal to their webmail appeals email address, and also post it from a post office, obtaining a (free) certificate of posting - just in case the letter / e-mail 'gets lost' in the post/cyberspace. But then I am old and cynical

missVN

Thank you to everyone for your replies and advice.
I have just emailed two separate appeals for each pcn, referencing that the second is a duplicate. Just need to find an address for management of the retail park then can sit back and wait!

Thanks again.

zzzLazyDaisy

Check out coupon-mad's thread, I am pretty sure Peel Centre is on there

https://forums.moneysavingexpert.com/discussion/4766249

Stroma

These appear to be them

http://www.peel.co.uk/

halibut2209

Good old Peel. They still have "We will clamp you" signs at the centre in Gloucester!

missVN

So I received this automated response to both of my appeals-

Dear Sir/Madam

This is an automated response notification regarding your APPEAL/CHALLENGE to a Parking Charge Notice.

Please be advised that we acknowledge receipt of your email, and will be responding directly to you in due course. However, prior to doing so we require the following information in advance to enable us to process your APPEAL/CHALLENGE. If you have not already done so, please forward the following information as a matter of urgency, as we are unable to process your APPEAL/CHALLENGE without it:

1) The PARKING NOTICE SERIAL NUMBER This can be found in the top right hand corner of the Notice and will be prefixed, SERIAL No. XL/____________.

2) A FULL POSTAL ADDRESS that we can correspond with, as all decisions are conveyed in a letter to the motorist.

3) The FULL NAME of the motorist.

If you are unable to locate the PARKING NOTICE SERIAL NUMBER we will require the full vehicle registration number of the vehicle to which the NOTICE was served.

Please be advised that Excel Parking Services Ltd cannot accept any responsibility for any increase in the NOTICE CHARGE should YOU fail to provide us with the requested information within 7 (SEVEN) days from the date of this email.

Upon receipt of the required information we will place the NOTICE on hold while the circumstances surrounding the issue of the NOTICE are investigated and the Management team review the contents of your email. Once a decision has been reached, a letter will be issued to the motorist at the identified postal address conveying the outcome of the appeal/challenge. We will advise you in writing of any further course of action you should take, as deemed necessary to support your appeal/challenge.

BE ADVISED – WE ARE UNABLE TO PROCESS YOUR APPEAL/CHALLENGE WITHOUT THE PROVISION OF THE ABOVE REQUESTED INFORMATION – A PARKING NOTICE SERIAL NUMBER AND THE FULL NAME AND ADDRESS OF THE MOTORIST.

If you have already provided all relevant information, then please accept our apologies and ignore this email, as we will be dealing with your appeal/challenge and notification of the outcome will be sent to you in due course.

ALL EMAIL CORRESPONDENCE SHOULD BE DIRECTED TO: CPO@excelparking.co.uk

Thank you for your co-operation.


Central Payment Office
Excel Parking Services Ltd

This communication is only for the use of the addressee. It may contain information which is legally privileged, confidential and exempt from disclosure. If you are not the intended recipient you must not read, copy, distribute or disseminate this communication or any attachments to anyone other than the addressee or use the information it contains. If you receive this communication in error, please inform us by replying to this e-mail. No responsibility is accepted by Excel Parking Services Ltd. for personal e-mails, or e-mails unconnected with the firm's business.

I included my full name and address on the appeals, tho didn't imply that I was the 'motorist'. Do I need to add any further info about who was driving?

Coupon-mad

No, clearly this is a STANDARD AUTOMATED acknowledgement. They do NOT have to be told who was driving so DO NOT tell them even if you get a letter pretending you have to tell them.

Honestly you just need to search the forum for the keyword Peel as there are DOZENS of threads about this car park and how to beat Excel, and what letters to expect, how to win at POPLA re the Peel Centre, ALL OF IT ALREADY COVERED. I know you got 2 fake PCNs but apart from that your case is identical to others, right down to the typo with the car reg.

Just use the 'search this forum' heading above the threads on page one of this forum board (on the right next to forum tools).

Change the default search to 'show posts'.

Read the other Peel threads you then find.