Sending attachments in an email causing crashes!

noelphobic

Almost every time I try to send an attachment ((usually Word) in an email, Hotmail crashes. The same happens with Googlemail. Does anyone have any idea how or why this happens and how to prevent it?

Thanks in advance for any replies.

googler

How big is the Word document? Is it bigger than the maximum file size permitted as an attachment?

Yes, the mail program should cope with this, and return a nice error message, but.....

macman

Must be a massive Word file if it crashes Gmail. The limit is 25MB.
I suggest you try it with a very small file too. If it still fails, then it's nothing to do with the attachment size limit.

alanclarke

If attachment is large you could send it via WeTransfer, this allows files up to 2GB - https://wetransfer.com

johnmc

I have had staff try to send 130mb files by email! It brought the whole system down.

I advise not to send anything bigger than 1mb. Use Dropbox or other online shared service instead.

googler

macman wrote: »

Must be a massive Word file if it crashes Gmail. The limit is 25MB.
I suggest you try it with a very small file too. If it still fails, then it's nothing to do with the attachment size limit.

Embed a few pictures in a word doc and you'd be amazed what size you can get to....

noelphobic

Thanks for all the replies. It's not the size of the files though. It's usually 3 or 4 page Word documents, sometimes only a page or so. I can send the same text as an email message rather than as an attachment.

johnmc

It shouldn't make any difference but what format are you sending?

Have you tried sending as Rich Text (rtf) format? Word will support that.

If you have any pictures, or it is a large file try converting to PDF.

There are free pdf printers, such as CutePDF.

macman

Then, unless it's letter headed or something, why would you send something as an attachment, which can just be sent as a plain email?
I'd agree with the above, try it in a different format.

noelphobic

macman wrote: »

Then, unless it's letter headed or something, why would you send something as an attachment, which can just be sent as a plain email?
I'd agree with the above, try it in a different format.

I'm studying for a degree and send essays to myself in case my laptop crashes (and I know I should be using USB storage or similar.) Also I occasionally get sent documents to proof read and send them back in Word showing changes.

cookie365

You'd be far better using some kind of cloud storage, like Dropbox, Sugarsync, or Google Drive, so instead of having to email stuff to yourself, just save it to the cloud drive so you can access it anywhere. Even if the laptop gets nicked.