Nationwide Isa 8 Weeks Delay

juicyjude

I must say in defence of my local Nationwide, they have been very good and I think they are as frustrated about these ISAs as the customers. They say they wish the branches could deal with the transfers as they have had so many complaints and they themselves cant get through to the ISA dept. Beggars belief doesnt it!!!!!! And I now as a customer I much prefer dealing with a real human being face to face than being kept on hold trying to get through to a dept which wont talk to you even if you get through if you dont know the current balance in your flex account!!!!!!!!!!

suelees1

I've only waited a month but I'm still completely dissatisfied. I've transferred the whole amount I've saved since saving the max from the very first ISAs so it's a fair bit (as has my husband). We completed application forms in branch on 19.05.2010 but it took until 02.06.2010 to be actually opened - eh ??? It then took them 5 days to request the ISA from 1st Direct. 1st D sent it within 4 days but Nationwide say it took a week to get to them -yeah right - I don't think so.

I phoned yesterday and told them I wanted to make an official complaint. She asked me how I wanted a response and despite me saying by letter I got a call today. I went through everything again and he told me to leave it with him. I WILL NOT let this drop even if I just get the interest for the 2 weeks it took them to open the account.

Once I've sorted out all mine we'll then have to start the process with the delay with my husband's transfer .

Hellhawk

I have been in transaction for 5 weeks and am getting contradictory messages from Nationwide, the call centre says the money has been recieved and interest will be paid from the reciept date - on the other hand the letters their computer keep sending us simply say the transaction is being delayed by the other party. This is of course rubbish.
This company are, in my personal experience, "administratatively
challenged" if that's a real word.
From a crap flexacccount in the 90's, to a cheque paid into a branch via the paying in envelope and hole in the wall which the branch found in a "box upstairs" two weeks later; they have always been....insert your favourite term here.
I use the flexaccount for money abroad. When they ditch this unique feature they will probably wonder why their call centre answer KPI's suddenly improve. I think they would actually be able to cope with a few million less customers. I think its called Darwinism.

Nine_Lives

Pretty bad if the situation hasn't improved in 2yrs

I spent 5mins thinking the opening x-amount of posts were current issues lol.

Then i noticed the date

libra10

I'm also becoming cheesed off with Nationwide. My OH and I are in the process of renewing 3 matured Nationwide ISAs - one transferring from Skipton, the other 2 adding this year's allowance to.

Several weeks ago I took the forms into our local Nationwide branch, the staff there are great. Everything sent off. Today I received back the forms for my matured ISA. I had requested an 18 month FRISA at 2.75% The letter I have received says this has been withdrawn, but the new options are exactly the same, 18 months FRISA at 2.75%.

Have just been through their 'maze' phone system and spoken to someone who tried to connect me to someone else - but failed. Their ISA department finish at 5pm and no-one was picking up!

Half an hour spent listening to Nationwide's music is not my idea of customer service.