Royal Mail redirect my post to my ex

WebGuru

On 5 occasions Royal Mail have incorrectly redirected post addressed to me, to my ex-wife. Made 2 complaints, which they acknowledge.

Can I recover any costs? They refuse to pay any compensation.

shaun_from_Africa

You might be able to claim something provided that you can prove that you incurred some financial loss due to the incorrect redirection.

If no loss has occurred, why would you need compensation?

custardy

What costs?
Also what mail are we talking about
addressed to Mr & Mrs,does you ex have the same initial as you?

WebGuru

My individual post. Forgot to say, most of the letters were addressed to me, in my name and were from my solicitor. These were then redirected to my ex 30 miles away.

WebGuru

How do you measure the cost for breach of data protection act?

earthstorm

WebGuru wrote: »

How do you measure the cost for breach of data protection act?

This i not breaching the DPA.

The DPA is for organisations that store personal details on a computer or manual file, which RM have not breached.

for them to redirect mail, they must have a redirect notice set by you on their system.

shaun_from_Africa

Breaching the DPA in itself doesn't entitle you to any compensation and simply redirecting your mail by mistake isn't a breech of the act.

If however your ex opened your mail and then used its contents to cause you loss then you would have a claim against her, or if the redirection caused a delay in you getting it which lead to a loss then you might have a valid claim against RM,

shaun_from_Africa

earthstorm wrote: »

for them to redirect mail, they must have a redirect notice set by you on their system.

Or a redirection set up by the ex-wife before she moved out.

WebGuru

No, they applied an incorrect redirection. I know this, as letters I now have addressed to me, in my name, have a Royal Mail redirection sticker on with her redirection address on.

earthstorm

WebGuru wrote: »

No, they applied an incorrect redirection. I know this, as letters I now have addressed to me, in my name, have a Royal Mail redirection sticker on with her redirection address on.

it will not be incorrect, either you or your ex has set up a redirect with RM to have mail redirected to her address.

halibut2209

She has mail redirected to her but RM are incorrectly redirecting HIS mail to her. They are redirecting the incorrect letters

EDIT: At least I assume that's what happening.