Successful complaints about private parking tickets - how to get them cancelled!

user57

Le_Kirk said:

user57 said:

"In conclusion, we will waiver this PCN, but must inform you that the terms and conditions in this location advise the driver that they must pay for each visit ..............

Did it really say "waiver" if so there can only be one person working there as they all erroneously state "waiver" when it should be "waive"!

yes, I  copied and pasted the response, I presume its a templated standard response. happy to share the response in its entirety (minus personal info)
if it helps.

realdannys

Costa Parking Eye succesfully cancelled by emailing Costa customer service who within one day went from "Costa are unable to assist in anyway with parking fines" to "the parking ticket you have received has been cancelled". 

https://forums.moneysavingexpert.com/discussion/comment/80419399#Comment_80419399

kiss_me_now9

Complaint to a local small business (escape room) ended up with PCN from UKPS cancelled. 

Initial email said no cancellation as they had evidence of vehicle passengers leaving the site but after a few days and another email stated they would cancel it as a good will gesture. Very pleased as we like this business and didn't want to have to boycott it! 

Can post a copy of the initial email if it's helpful? 

Coupon-mad

Yes please show new posters how to word a complaint!

AuthenticAMD

UKPC tried to ignore the Equality Act and issue a PCN for an overstay in a retail park despite a passenger having a disability. Complaint to the landowner (JLL) resulted in this being cancelled.

https://forums.moneysavingexpert.com/discussion/6484950/ukpc-retail-park-overstay/

kiss_me_now9

Coupon-mad said:

Yes please show new posters how to word a complaint!

Sorry for the delay! 

I've removed any identifying info and put a bolded [suggestions] to indicate this is something another poster would need to amend. 

I am writing to you to complain about the predacious actions of the parking agent operating at your business premises, [Parking Company Name], who have issued a parking charge notice to the vehicle of which I am the registered keeper, [car reg], on [date]. The PCN reference is [ref number], issued on [date]. 

It is [Parking Company Name] suggested case that my vehicle was in violation of the spurious description of [reason for PCN being given - in our case that occupants were seen leaving the site]. This claim is simply untrue - on this occasion the vehicle was parked so that the occupants could attend your business and to browse other businesses in the development therefore the accusation is outrageous, baseless and predatory. Not only this, but local signage on the entrance to the car park clearly indicates that pay and display tickets are required to be purchased if parking between the hours of 6pm and 6am. We attended your business at 10:30am and had left the site just after 12:15pm after browsing in other businesses in the retail park. Furthermore, whilst there are multiple signs stating that this is private land for customer parking only, there is no way to prove who is and who isn't a customer at this site. There is no indication that a car needs to be validated within any onsite business to confirm that it had parked by customers. We are now expected to have to explain our actions to a third party private company who we had no dealings with, no contract with, and who are demanding a not insignificant amount of money from us.

My family have visited [business details] to [business details] on multiple occasions and always enjoyed our time there as we find [the business/products/experience - delete as applicable] to be of a very high quality therefore we have recommended it to many friends. However this attempt to extort money from me in the form of an unregulated parking 'ticket' has left us all feeling unwelcome and disinterested in both returning and recommending your business going forward. It is with great sadness that at present we will not return to [whatever you do at that business] due to the risk of receiving another exploitative parking 'ticket'. 

I would welcome your own view on this harassment and hope you see fit to ensure that [Parking Company Name] cancel the 'ticket' forthwith. It is incredibly disappointing that an aggressive agent such as [Parking Company Name] to have free reign to intimidate customers for their own profit, at your (and your customers') own expense.

I look forward to hearing from you that this matter has been resolved in a reasonable time frame. 

There was a little back and forth about whether it could be cancelled as they insisted that the parking company had seen the car occupants leave the site to which we replied that they did not have evidence of this but did eventually agree to have this PCN cancelled. 

Coupon-mad

That's a great landowner complaint example.

  

keithtoon

Blue Badge displayed Harlow Hospital

https://forums.moneysavingexpert.com/discussion/6475439/blue-badge-displayed-harlow-hospital/p1

Hi all,
We have had a PCN cancelled thanks to the great help and informed advice from the guys from this forum.My fathers car was parked with his Blue Badge clearly displayed in Princess Alexandra Hospital Harlow Essex for 55 mins as he had an appointment at said Hospital. A few days later my father receivd a PCN from CPP (CarParkingPartnership) We appealed as instructed via the process CPP advise you to. Surprise! the appeal was rejected. We then contacted PALS to complain that the CPP cameras only capture numbers plates and not the Blue Badge my father was displaying. They also rejected that appeal. I then went to GOV.UK as advised from the guys on here namely  Fruitcake & KeithP for the link!
NHS car parking guidance 2022 for NHS trusts and NHS foundation trusts - GOV.UK (www.gov.uk) 
Sent these directives to PALS...(Harlow Princess Alexandra Hospital)
The charge was dismissed!
Thank you all!

Mandatory elements

Free car parking for those with greatest need

The current NHS Standard Contract [Service Condition 17.10] requires that NHS trusts and NHS foundation trusts:must comply, where applicable, with NHS car parking guidancein particular, must ensure that any car parking facilities at the provider’s premises for service users, visitors and staff are available free of charge to those groups and at those times identified in, and otherwise in accordance with, that guidanceThe definitions of these groups are as follows.

Disabled people

A disabled person is a holder of a valid Blue Badge attending hospital as a patient or visitor or is a disabled person employed by the hospital trust.Disabled patients and visitors receive free parking for the duration of their attendance at, or visit to, the hospital. Disabled employees receive free parking while at the hospital for purposes relating to their employment.

Frequent outpatient attenders

Parking will be provided free to all outpatients who attend hospital for an appointment at least 3 times within a month and for an overall period of at least 3 months. A ‘month’ is defined as a period of 30 days.

Contracted-out car parking

NHS organisations are responsible for the actions of private contractors who run car parks on their behalf.NHS organisations should act against rogue contractors in line with the relevant codes of practice where applicable.Contracts should not be let on any basis that incentivises additional charges, for example ‘income from parking charge notices only’. NHS organisations should act against rogue contractors in line with the relevant codes of practic where applicable.Contracts should not be let on any basis that incentivises additional charges, for example ‘income fr

Chop-D

Parkingeye successful cancellation of double dipping PCN at Asda Totton. Called Asda customer services who emailed an email template to fill out the details. Letter received cancelling charge around a week later. Thanks for the tips on this forum.

BobT36

Success once again by complaining to the landowner. 
This time for a hospital, via the relevant PALS contact. Found via reading newbies thread and searching forum for how to find the PALS contact for my hospital. 

Wrote a complaint to PALS, sent, shortly afterwards, received letter of charge confirmation. Happy. 

https://forums.moneysavingexpert.com/discussion/6487865/parkingeye-pcn-to-keeper-sunderland-royal-hospital-overstay-non-payment-resolved/p1?new=1