Add your feedback on energy supplier Green Star Energy

kendizle

I dont mind helping out the new guy. I dont mind if the new guy is small. What I dont like is the fact that every month they take my money and every month I give them a meter reading and request a bill, but 10 months later I still havent received one.

After the 1st month I was told that they senf it every quarter. Fine, I simply worked out my own bill based on the standing charge and unit rate after the 1st and second quarter I still have no bills. Ive worked out that I am paying more than I need to based on my usage, but cant adjust the amount, because they havent calculated my first bill.

I know that they can only back bill you for energy up to one year, but to be honest, I dont want to stay with these guys any longer than my get out clause allows for, so I dont get charged exit fees. You would think they would care about keeping loyal customer for a company so new.

My advice is avoid if you want a supplier you can talk to and gets your billing right. If you cont care and dont mind not being given a bill, then join at your own peril. Im happy for the cheap price, but I dont know what I'm actually paying for.

#NWBLD

I have been paying £67 per month for Green Star Dual Fuel energy, not sure of the proper tariff name.
Anyway, i was heavily in credit with my account until by 3rd bill came in and wiped out my credit.
their system has deleted my old bills so i can not reference them.
I contacted them by email and it took the 18 days to respond , where they told me..

I can confirm your transfer to Green Star Energy has been cancelled and you will remain with your current supplier.
I would like to thank you again for contacting Green Star Energy.

THEY ARE MY CURRENT SUPPLIER
VERY VERY POOR SERVICE

digger27

I switched dual fuel in May 2017 or so I thought after your recommendation. My circumstances changed so I decided to pull out during the cooling off period and backed my phone call up with an email as there was some confusion. "Because the switch had gone through according to them" even though I had cancelled during the cooling off period the system couldn't take this on board. After a number of calls I decided to leave it as it was for the sake of a few quid.
That was a mistake as they now couldn't switch the gas as Scottish Power wouldn't agree to whatever. Chased Scottish Power and they assured me the go ahead had been given.
Got cashback for Electric but not for gas. This has been going on for months after I got final bill from Scottish Power but still not with Green Star even though they asked for meter identity number and eventually read the meter in Feb.
I have now received 3 bills this week which is 10 months down the line. Imagine my surprise upon being billed for gas for some 20 days using estimates plucked out of the sky! Apparently my gas was ceased on 7th June and I have been charged a penalty just to add insult to injury. I haven't been billed for gas since June and have no idea as yet who I need to pay when this eventually gets sorted.
Needless to say this could take a while as emails don't seem to do the trick and their operatives pay lip service in the hope you will go away.
Looks like I will have to compose a blow by blow account and copy in the ombudsman at the same time as am fed up with these jokers.

Mikes_Saving

digger27 wrote: »

I switched dual fuel in May 2017 or so I thought after your recommendation. My circumstances changed so I decided to pull out during the cooling off period and backed my phone call up with an email as there was some confusion. "Because the switch had gone through according to them" even though I had cancelled during the cooling off period the system couldn't take this on board. After a number of calls I decided to leave it as it was for the sake of a few quid.
That was a mistake as they now couldn't switch the gas as Scottish Power wouldn't agree to whatever. Chased Scottish Power and they assured me the go ahead had been given.
Got cashback for Electric but not for gas. This has been going on for months after I got final bill from Scottish Power but still not with Green Star even though they asked for meter identity number and eventually read the meter in Feb.
I have now received 3 bills this week which is 10 months down the line. Imagine my surprise upon being billed for gas for some 20 days using estimates plucked out of the sky! Apparently my gas was ceased on 7th June and I have been charged a penalty just to add insult to injury. I haven't been billed for gas since June and have no idea as yet who I need to pay when this eventually gets sorted.
Needless to say this could take a while as emails don't seem to do the trick and their operatives pay lip service in the hope you will go away.
Looks like I will have to compose a blow by blow account and copy in the ombudsman at the same time as am fed up with these jokers.

Ask for your transfer to them to be treated as an erroneous transfer and insist it goes ahead quickly. Ring Hudson Energy's Head Office number (see one of my earlier posts or Google it) and insist on being put through to the GSE complaints team.
Get the Ombudsman involved PDQ.
Stop any Direct Debits you have set up. Make it clear that you will pay when they can demonstrate what it is you owe, but not before.

Lastly - MSE.com is severely derelict in it's duty to its' customers. I've heard absolutely Diddley Squat from them in respect of sorting out this appalling recommendation from them. GSE are charlatans and MSE.com recommended them - why aren't they doing something to A: help those in difficulty and B: warn others to avoid GSE.

Hang your head Martin, admit you got it wrong, apologise and help put it right!

QuidProQuo

I switched to Green Star Energy with the collective switch last year. Just looking at alternatives now as it's within 50 days from the end. I should imagine there are many others in a similar situation. Bulb is looking the favourite at the moment.
One thing I have noticed is that if I do it through MSE Cheap energy club the cashback is £25 but if I do the switch through Quidco it will be £40.
I'm undecided if to stick with the Cheap Energy club and let them have the commission or pocket the extra £15 myself. It is convenient to login to the energy club and have it remind me exactly what tariff I'm on and exactly when it ends.

murphydavid

QuidProQuo wrote: »

I switched to Green Star Energy with the collective switch last year. Just looking at alternatives now as it's within 50 days from the end. I should imagine there are many others in a similar situation. Bulb is looking the favourite at the moment.
One thing I have noticed is that if I do it through MSE Cheap energy club the cashback is £25 but if I do the switch through Quidco it will be £40.
I'm undecided if to stick with the Cheap Energy club and let them have the commission or pocket the extra £15 myself. It is convenient to login to the energy club and have it remind me exactly what tariff I'm on and exactly when it ends.

I'm in the same position. I hope the MSE Cheap energy club will live up to its name and when all those that are in the collective reach the point were they have their tariff put up and also can leave GSE without penalty. MSE will negotiate another collective deal. So I will not get into a new contract involving a leaving penalty too quickly in case another cheap deal comes up.
On another subject: If you read a thread like this one its actually quite hard to tell if MSE made a mistake in negotiating a cheap deal with GSE because I think most people are only motivated to post when things go bad and you don't see many people posting saying things are going smooth even if they are.

Utility Week say this.

https://utilityweek.co.uk/know-green-star-energy/

In the end I want a cheap price which I think the energy club has given me for a year.

Seeing the above posts I may live to regret saying this if my account goes the same way.

Mikes_Saving

OMG:eek: Talk about out of the frying pan and into the fire!
You might like to know that the Ombudsman made a mistake in returning the findings of my case; they initially sent me someone else's file!
The circumstances and findings were extremely similar to mine and were also in relation to Green Star Energy, so the mistake was perhaps understandable!
GSE are getting it wrong a lot and when they do they are extremely difficult to deal with.
I understand mistakes can happen and need reasonable time to correct, but I won't tolerate being treated with contempt, especially when such large sums are involved.

Steve_Wade

I have a particular problem with Green Star Energy that i would like some help with.
I left Green Star Energy via an MSE switch for gas and electricity at the end of 2016 and changed to N Power, on a one year deal.
I have subsequently switched again at the beginning of 2018.
In February 2018 i received a bill from Green Star saying that i owed them £188 as a final bill.
They say this is because they had a dispute over the final reading with Npower, which they thought was too high. My question is does anybody know if they can bill me for this, a year after i switched and also do this on a estimated reading.

murphydavid

Steve_Wade wrote: »

I have a particular problem with Green Star Energy that i would like some help with.
I left Green Star Energy via an MSE switch for gas and electricity at the end of 2016 and changed to N Power, on a one year deal.
I have subsequently switched again at the beginning of 2018.
In February 2018 i received a bill from Green Star saying that i owed them £188 as a final bill.
They say this is because they had a dispute over the final reading with Npower, which they thought was too high. My question is does anybody know if they can bill me for this, a year after i switched and also do this on a estimated reading.

My take on this is yes they can bill you a year after you switched but you may dispute it. I think 6 years is the point beyond which they cannot bill you.
Usually one or other of the companies will have asked you to send them a reading, if so, and green star who have your history thought you made a mistake they could log it as an estimate and adjust it downwards. Its time consuming but you need to find out from N Power what start meter readings they used and from Green Star what adjusted meter reading they have used to calculate the £188. or look up bills you already have. The final readings from each source should agree. If not then you have to get the companies to agree and update your bill before you pay anything. It may be that you have a refund claim for N Power. If they do agree then knowing how much power each has supplied and the unit costs you should be able to check the bills yourself, its quite easy to work out for yourself how much you should pay.
What you say is quite logical in that If green star initially billed you for less power than you actually used thinking the reading was too high and N Power, using a higher reading, also billing you for less power then there was a gap and at some point one or other of them was going to want to match up the readings and correct their bill accordingly.

Mikes_Saving

Steve_Wade wrote: »

I have a particular problem with Green Star Energy that i would like some help with.
I left Green Star Energy via an MSE switch for gas and electricity at the end of 2016 and changed to N Power, on a one year deal.
I have subsequently switched again at the beginning of 2018.
In February 2018 i received a bill from Green Star saying that i owed them £188 as a final bill.
They say this is because they had a dispute over the final reading with Npower, which they thought was too high. My question is does anybody know if they can bill me for this, a year after i switched and also do this on a estimated reading.

I don't know the answer to your question, but it seems likely that you will need the help of the Ombudsman, which you can only ask for when a complaint has been in place for (I think) 8 weeks.
I advise that you raise (in writing) a complaint with GSE ASAP. This will ensure you access to the Ombudsman at the earliest opportunity - I hope you don't need it, but my experience with GSE indicates that you probably will.