Add your feedback on energy supplier Green Star Energy

Mikes_Saving

I was with Eon and followed energy club advice and moved to Green Star. I've had nothing but trouble since.
The Electric transferred without difficulty. The Gas meter wouldn't show me a reading. The (extremely) shortened version is that Green Star told me it was a problem with the transfer, that they'd have to transfer it back to Eon and begin again. Meanwhile they were happy to take more than £ 200 out of my account for gas they hadn't supplied.
Their customer service line is 0800, that's about the only good thing I can say. Beyond that their customer service is atrocious. They are polite, but ineffectual. Everything gets the response "it'll take 6 weeks or so". They don't confirm in writing when they say they will (e.g. email/letter). Requests to speak to a manager result in a long 'on hold' period before they cut you off. Numerous requests for a head office phone number were met with 'I don't have a number for that' type responses.
If you're struggling with them, the Hudson Energy Milton Keynes number gets you to their real head office. Green Star's customer complaints team's closely guarded phone number is 01908 302450.

Presuming that they actually do what has been agreed today, they should have both my services back with Eon and a refund to my account imminently (originally the erroneous Direct Debit refund was going to take - guess?... - 6 weeks :mad:).

Out of frustration I rang Eon to see if they could advise. The contrast was huge. They provided me with the information I needed to ask the right questions of GreenStar, even confirming that GreenStar were actually providing my Gas when GreenStar themselves thought they weren't:rotfl:

Today I finally got through to their Customer complaints who's parting shot was to tell me that they thought they did have the right meter number after all and that all this might have been avoided... no noxious excretions Sherlock! :mad:

DON'T DEAL WITH GREENSTAR ENERGY - THEY DON'T KNOW THEIR POSTERIOR FROM THEIR EPICONDYLE

JIR

Since I switched to Green Star they are a nightmare! I provided them with opening readings by email which they chose to ignore. Their first bill was provided in October but only shows up to August. I put in new meter readings but they have not generated a new bill

Going into winter I have zero idea if I am in credit or not!

Can’t wait to switch away!

trickytree1963

facilitym wrote: »

:mad:
A new bill was posted on 5th October in the sum of £281.97. As it used estimated figures that exceeded the readings which I took immediately,
I again contacted them on 19th October and they accepted the error and, to correct it, amalgamated all bills from 1st April to date and issued a new bill, crediting my payments and resulting in a bill of £14.88 outstanding. All seemed settled at last.

Today, 20th October, they took 281.97 from my bank by Direct Debit, Neeless to say I will be getting out of this contract as soon as an opportunity presents itself.

Always invoke the Direct Debit Guarantee with your Bank when this stuff happens. You get the money back and don't have to hope that the Energy Company refund you "in 10 days"

murphydavid

Its so much extra work you don't need. Horrible.

SpenderBob

My son has spent since 21st July trying to get his final electricity bill from Green Star (gas is fine). Has spent many minutes on the phone to his new supplier as well as Green Star and has no success to date.
Having another try today.
He took them on after they cold called him and told him they could cut his bill to £20 from £40 based on size of house, occupants etc. In fact he ended up spending more.
Would very definitely not recommend them
Bob

System

On 1st September 2017, through cheap energy club, changed from Green star to Eon, all went smoothly enough but Green Star insist they cannot send me a final bill until Eon have sent them the meter readings I provided (on August 30th) Eon say they have done this twuce, second time at my request, and Green star still have not supplied the final bill. My calculations show my bill should be £145 approx. My credit with Green star is £267, so I am due over £120 refund, which now at now mid-November has not been made Green star say Eon is to blame, Eon say info has been sent to Green star so they are to blame. Any advice? Thanks in advance

Mikes_Saving

They are utterly incompetent and treat their customers with complete contempt. Their call centre staff are very pleasant but are utterly ineffectual at anything but blocking you from talking to someone who might be able to make a difference.
They could offer me my energy for free and I'd still go elsewhere - be warned and save yourself the ridiculous amount of banging-your-head-against-a-brick-wall that I've had to endure.

Problems still not resolved or even acted upon since last May.
If anyone has their CEOs contact details I'd be very pleased to receive them.

lamanva

i have found that sending emails to this address get a quick response mse@mygreenstarenergy.com

Mikes_Saving

Mikes_Saving wrote: »

I was with Eon and followed energy club advice and moved to Green Star. I've had nothing but trouble since....
...Presuming that they actually do what has been agreed today, they should have both my services back with Eon and a refund to my account imminently (

Guess what... they didn't do what they said they'd do :mad:
When today (more than 5 weeks later) I finally got to speak to someone who could give me something other than deflective platitudes and with very persistent and patient questioning for over an hour over the phone, I discover that the email they gave me on the 25th of October saying that the Erroneous Transfer had been initiated with Eon, was wrong (they lied? They were incompetent?).
Despite 2 promised calls from their customer complaints team that didn't happen, a call to Eon this afternoon confirms that they have now received the ET and they will have my dual fuel back with them in a couple of weeks :beer::j:T
Dealing with Green Star is less dual fuel and more duel fuel :rotfl:

I am very slight delirious at the prospect of actually being free or Green Star at last :j:j:j

I will be pursuing them for any additional tariff costs I've incurred for fuel during the 7mths they've been messing me about and an Ombudsman complaint is still to be resolved.

DON'T SWITCH TO GREEN STAR - YOU HAVE BEEN WARNED:money:

Mikes_Saving

trickytree1963 wrote: »

Always invoke the Direct Debit Guarantee with your Bank when this stuff happens. You get the money back and don't have to hope that the Energy Company refund you "in 10 days"

Green Star took £400 ish that they shouldn't have taken. When I asked for it back they said - we'll consider it and it will take 6 to 8 wks (their standard response to everything).
I pointed out their responsibility with regard to the Direct Debit Guarantee and eventually coerced them try reluctantly (that's what it felt like) into transferring the money back to my account in 4 days (still not quick enough, or compliant with the guarantee, but a big improvement).

In case you've missed my posts elsewhere, IF YOU VALUE YOUR MONEY, TIME AND SANITY, DON'T DEAL WITH GREEN STAR ENERGY!:money: