Add your feedback on energy supplier Green Star Energy

Green_Star_Energy

StopIt wrote: »

I'll wait until tomorrow before resorting to e-mail.


Would you need account numbers and Meter numbers along with the readings?


SP have up to date readings from this weekend so as long as they port across the data properly it should be fine but I am expecting a little time lag!



No problem!

The account number would be needed, the meter numbers not necessary, but useful to have just for verification.
Best, SB

AlMa

I too switched as part of the Collective but I'm finding the customer service to be pretty hopeless. Tried to submit meter readings on line to be told no meters associated with my account/address. Tried by phone, only able to submit electricity readings. Cut off before gas readings. Rang GE told glitch in system as meter has to,be read by them. No explanation on phone system about this.
Emailed customer service re query during cooling off got no reply. All in all pretty shoddy. So much for the extra customer service resources they say put on. Deeply regretting the switch MSE help!!

Owt4nowt

The post my AlMa could have been written by me as it matches my experience so far with Green Star Energy.

The only difference is I did not actually get to speak to anyone because I got fed up and hung up after an excessive amount of time being on hold.

I could not submit my readings online due to no meters being associated with my account

I could only submit my electric reading on the phone, not gas.

So I emailed my readings to Green Star Energy (twice)

The first email I sent did not get a response not even an automated reply. The second email I sent did at least generate an automated response detailing up to 7 working days wait to be actioned.

So not a good start, hopefully once my account is up and running things should run smoothly. Only time will tell!

Rovergb

The problems highlighted in the previous posts are exactly as my experiences.

I received my welcome email which said to send meter readings by two means and the attached welcome letter said to do it in a different way by giving another phone number or visiting the website and following the onscreen instructions, all that was there was login or register options. Registered but couldn't enter the readings, tried twice to call the 0800 number and could only give the electric reading.

Rang customer service but did get through quite quick and gave the readings to them. Yesterday received another welcome email saying just the same as the original but dated 17th May and telling me my contract starts on 16th. Called customer service to see why and had to wait a while to check it out and was told that everything was going through. Hope it gets better.

This isn't a good start, MSE what have you done to us.

StopIt

I just received a 2nd welcome e-mail too.


I sent my meter reads via E-mail last night to the MSE e-mail linked here. Hopefully it'll be looked at as there was no automatic acknowledgement.


Like others, I'm worried MSE haven't accidentally sold us down the river here. Hopefully Green Stars systems can get us all up and running sharpish.

Green_Star_Energy

Owt4nowt wrote: »

The post my AlMa could have been written by me as it matches my experience so far with Green Star Energy.

The only difference is I did not actually get to speak to anyone because I got fed up and hung up after an excessive amount of time being on hold.

I could not submit my readings online due to no meters being associated with my account

I could only submit my electric reading on the phone, not gas.

So I emailed my readings to Green Star Energy (twice)

The first email I sent did not get a response not even an automated reply. The second email I sent did at least generate an automated response detailing up to 7 working days wait to be actioned.

So not a good start, hopefully once my account is up and running things should run smoothly. Only time will tell!

Rovergb wrote: »

The problems highlighted in the previous posts are exactly as my experiences.

I received my welcome email which said to send meter readings by two means and the attached welcome letter said to do it in a different way by giving another phone number or visiting the website and following the onscreen instructions, all that was there was login or register options. Registered but couldn't enter the readings, tried twice to call the 0800 number and could only give the electric reading.

Rang customer service but did get through quite quick and gave the readings to them. Yesterday received another welcome email saying just the same as the original but dated 17th May and telling me my contract starts on 16th. Called customer service to see why and had to wait a while to check it out and was told that everything was going through. Hope it gets better.

This isn't a good start, MSE what have you done to us.

StopIt wrote: »

I just received a 2nd welcome e-mail too.


I sent my meter reads via E-mail last night to the MSE e-mail linked here. Hopefully it'll be looked at as there was no automatic acknowledgement.


Like others, I'm worried MSE haven't accidentally sold us down the river here. Hopefully Green Stars systems can get us all up and running sharpish.

Hello all. Apologies for the inconvenience. The switching process is reliant on the exchange of information between the 2 suppliers. If this hasn't been received by the incoming suppliers by the actual transfer date, then it could result in a delay in the set up of the account, although this should be resolved within a few days. In the meantime, you could drop an email to mse@mygreenstarenergy.com and we can ensure that your readings are added.
Best, SB

StopIt

Green_Star_Energy wrote: »

Hello all. Apologies for the inconvenience. The switching process is reliant on the exchange of information between the 2 suppliers. If this hasn't been received by the incoming suppliers by the actual transfer date, then it could result in a delay in the set up of the account, although this should be resolved within a few days. In the meantime, you could drop an email to [EMAIL="mse@mygreenstarenergy.com"]mse@mygreenstarenergy.com[/EMAIL] and we can ensure that your readings are added.
Best, SB

That's where I sent mine.


It should be simple to find mine if you have access. it mentions an Ecometer


Hopefully it'll be sorted ASAP. My old supplier SP is currently saying it is awaiting reads back from yourselves before finalising my account so this link in the chain is important.

dings74

as someone who has Just started to switch, I am now exceedingly worried that in fact I have made a terrible mistake. Is anybody able to douse my fears with any thing positive?

StopIt

dings74 wrote: »

as someone who has Just started to switch, I am now exceedingly worried that in fact I have made a terrible mistake. Is anybody able to douse my fears with any thing positive?

"Look, here's a picture of a cute kitty cat".


Or: It looks like maybe the Green Star systems are behind the e-mails, something that isn't uncommon. SP took forever and a day to let me enter meter readings online when I switched to them also. Once it was all set up however it has been plain sailing.


If we are getting the same troubles in a month, then panic.

Green_Star_Energy

dings74 wrote: »

as someone who has Just started to switch, I am now exceedingly worried that in fact I have made a terrible mistake. Is anybody able to douse my fears with any thing positive?

The majority of switches will proceed with no issue at all. I hope that yours falls into this category. In the event of any concerns please email mse@mygreenstarenergy.com.
Best, SB