Add your feedback on energy supplier Green Star Energy

Sophiedad

I applied to switch to Green Star Energy yesterday as part of the Big Switch 7. Today they rang me to say I couldn't switch to them as they didn't cover my area. There was no mention of this in the Cheap Energy Club notification. I assumed that this was a national company offering a decent deal for the whole country. Is this a case of those in the South East of England benefitting once again from the best deals? Any chance of arranging a decent deal for those of us in the rest of the country Martin?:mad:

Robisere

I was interested in the low advertised prices shown on MSE Collective Switch about this company, until I read the last 2 pages here.

I will not be going further with that interest.

MSE, you need to take more care in setting up a Collective Switch.

cairndog

Robisere wrote: »

I was interested in the low advertised prices shown on MSE Collective Switch about this company, until I read the last 2 pages here.

I will not be going further with that interest.

MSE, you need to take more care in setting up a Collective Switch.

Me neither. At least the Forumites gave us the REAL story.
Bad result from MSE.
Lucky escape for me !!

vintagebrighton

Went with this company last year and all seemed fine. Their website is awful but willing to overlook that.

I didn't change once the 12 months was up as I knew I would be moving. That's when the problems started. Final readings given, account in credit by £162 so I cancelled my DD, emailed to explain moving etc as I couldn't find that facility on their appalling site.

Moved out and that's when it all went a bit t*ts up! Started getting letters about my cancelled DD threatening bad credit ratings etc. Rang them, sorted it out (I thought) although they did say it would take 30 days to produce a final bill then 30 days for a refund!

Today two more threatening letters and no response yet to any of my emails. I get the impression it's not going to be easy to get my money back. Glad I took a screenshot.

They were good to start with but it appears the service has deteriorated as they've got bigger. Happens to a lot of these small suppliers.

VB x

Former_MSE_Laura_B

Sophiedad wrote: »

I applied to switch to Green Star Energy yesterday as part of the Big Switch 7. Today they rang me to say I couldn't switch to them as they didn't cover my area. There was no mention of this in the Cheap Energy Club notification. I assumed that this was a national company offering a decent deal for the whole country. Is this a case of those in the South East of England benefitting once again from the best deals? Any chance of arranging a decent deal for those of us in the rest of the country Martin?:mad:

Hi Sophiedad,

That doesn't sound quite right. The collective tariff should be available across Britain (not NI).

Would you mind dropping us an email to energyclub@moneysavingexpert.com so that we can look into this further for you?

Thanks,
MSE Laura

newatc

Was going to join the collective but this thread has put me off. Saving a few pounds is not worth the hassle when you know you are likely to move in a year.

StopIt

My switch to Green Star is set to go through next week.


As it was a significant saving hopefully it'll be worth it and hassle free but I'll update if anything bad happens.

JayCee017

Switched as part of the most recent big switch but then changed my mind. Cancelled via email within the period. Heard nothing. Called to check they had received it. They confirmed they had but refuse to implement it as they didn't get to the email within the 14 days. No resolution as yet but felt I should report back as this is just all a bit off.:mad:

System

JayCee017 wrote: »

Switched as part of the most recent big switch but then changed my mind. Cancelled via email within the period. Heard nothing. Called to check they had received it. They confirmed they had but refuse to implement it as they didn't get to the email within the 14 days. No resolution as yet but felt I should report back as this is just all a bit off.:mad:

Quote paragraph 2.3 at them. If they continue to argue, then report the supplier to consumeraffairs@ofgem.gov.uk or your local Trading Standards (see para 2.9)

https://www.ofgem.gov.uk/sites/default/files/docs/2014/10/cooling_off_background_paper.pdf

JayCee017

You're a star, Hengus. I found that suggested on the Which? site but not the chapter and verse. perfect. Thank you!