BT Fibre "bedding in"

dander

Can anyone explain to me what the "bedding in" period for BT fibre is and how it works?

I've had a line installed today to replace my old very slow BT Broadband. Infinity is running at exactly the same speed the old line was - roughly 2Mbps - which is obviously hopeless!

It's paid for and organised by my work for remote working, so I don't actually have any direct contact with BT to explain what to expect and what to worry about but googling has found me various people talking about a "bedding in" period when speeds are variable but I can't find anything to explain if the speed starts that low if there is any hope of it actually getting faster.

Can anyone explain what to expect with this - am I completely screwed here?

HappyMJ

dander wrote: »

Can anyone explain to me what the "bedding in" period for BT fibre is and how it works?

I've had a line installed today to replace my old very slow BT Broadband. Infinity is running at exactly the same speed the old line was - roughly 2Mbps - which is obviously hopeless!

It's paid for and organised by my work for remote working, so I don't actually have any direct contact with BT to explain what to expect and what to worry about but googling has found me various people talking about a "bedding in" period when speeds are variable but I can't find anything to explain if the speed starts that low if there is any hope of it actually getting faster.

Can anyone explain what to expect with this - am I completely screwed here?

It'll get faster over a few days. Don't turn the router off. If errors are seen on the line it'll slow down a bit before trying to increase the speed a few hours later until it settles on a speed where errors exist but are low to get the highest speed possible. It might take longer than a few days...depending on line conditions. I'd give it a week before complaining. Make sure there isn't anything else except the router and one handset on the line and you'll get a slightly better speed.

You're not screwed.. What speed does BT estimate that you will get? If it's a certain percentage less than that then you can complain. How far away from the cab are you? The further you are the slower it'll be.

JJ_Egan

They say ten days leave modem and router switched on .
Basically the line is then monitored to find a stable speed and IP profile adjusted .
Norm would be to start of with the speed the engineer showed you on the install . It may then gradually drop .
Something like start 36 dropped to 32 as stable .
Your internal line quality and equipment as well as BT cable may lower this figure .

But your 2mb seems totally wrong and a report needs sending to the relevant ISP who contact BT .

jje

Timalay

dander wrote: »

I've had a line installed today to replace my old very slow BT Broadband. Infinity is running at exactly the same speed the old line was - roughly 2Mbps - which is obviously hopeless!

That sounds to me as if you haven't been switched over at the cabinet properly. If you are getting the same speeds as before.

dander

Thanks everyone, this is interesting. Unfortunately because I have a router supplied by work, not the standard BT one, the engineeer didn't have a speed to show me when he left but he said it was all working correctly on his machines. It was only afterwards that I set the router up that I found the horrible truth!

I'll cling on for a few days but the speed is right where the old line was on download so maybe something has gone wrong. The upload has increased to 7-8 Mpbs too, so it's even odder that download is sticking at 2.

banger9365

the speed should be want BT says it would be no waiting time unlike ADSL

cajef

When I changed to fibre the speed increase from my ADSL speeds to fibre 76Mbps download and 20Mbps upstream was more or less instant after the installation was complete.

cootuk

The engineer should have checked the speed at the Openreach modem. I believe anything below around 10Mbps is classed as an installation fault and investigated so it shouldn't be so low.

You could connect your PC direct into the back of the modem without the router in the circuit, and see what you get.

https://adsl24.co.uk/support/fttc/guide/1/

You could then do a speedtest which should say you get a decent speed.

maybe your router isn't FTTC compliant?

VisionMan

There is no bedding in period with FTTC. It works at maximum capacity straight away. But if you have suffered a drop in line speed, its one of two problems -

You either have a fault on your line, or its the third party hub. To test this, plug the BT homehub and router back in and then measure the line speed. That should narrow the problem down.

forgotmyname

Or your using a wireless connection to the router with a slow connection.

From_St_Neots

dander wrote: »

It's paid for and organised by my work for remote working, so I don't actually have any direct contact with BT to explain what to expect

What did work specify?, could they have download capped at 2mbps in return for lower cost?