Parking Eye PCN Notice, Tower Road Newquay

simon196

Have recently returned from a great holiday in Newquay, Cornwall.
Unfortunately we now find ourselves in receipt of a PCN for £100 (or £60 if we pay within 14 days) from Parking Eye having used the Tower Road car park.

We paid £7.50 for what we remember to be a 'full day' ticket.
When we returned to our car at 10.27pm we then noticed that the ticket actually had actually expired at 10.00pm exactly.

We read the accompanying parking sign displaying charges etc on the car park. From what we read, and understood, it was possible to pay the extra charge by buying a further ticket before leaving the car park. This we were going to do, but reading the sign further, our understanding was that this was unnecessary as the car park charging finished at 10.00pm. We therefore did not purchase any extension to our parking ticket as we understood that this was not required.

Unfortunately I cannot find any information available re the charges/terms and conditions for this particular car park in order to confirm our actions were right or wrong. I would like to appeal against the PCN issued by Parking Eye but am unsure whether we would be in our rights to do so ?

Can anyone help ? Does anyone have a photo of the parking sign at Tower Road, Newquay or know the content ?

Any help would be greatly appreciated.

Forgot to mention; I am completely new to this forum and MSE so please excuse if this post is done incorrectly !!

Stroma

Hi there

Just a few questions if you don't mind

1) did you receive the notice to keeper within 14 days?
2) are you the registered keeper?
3) are you over 18 ?
4) do you or your vehicle live in Scotland or NI ?

Thanks

simon196

Stroma wrote: »

Hi there

Just a few questions if you don't mind

1) did you receive the notice to keeper within 14 days?
2) are you the registered keeper?
3) are you over 18 ?
4) do you or your vehicle live in Scotland or NI ?

Thanks

Hi Stroma,
Wow that was fast...I didn't expect a reply so quickly....

In answer to your questions;
1) did you receive the notice to keeper within 14 days?....Yes
2) are you the registered keeper?....Yes
3) are you over 18 ?....Yes
4) do you or your vehicle live in Scotland or NI ?.....No

Thankyou

Stroma

Sometimes you get answers very quickly

Anyway you should make a first stage appeal to parking eye, just use the mitigating circumstances you have put above in that challenge. They will reject that and will give you a popla code so you can go there to get this cancelled.

Once you have the code come back here for help to do the popla appeal. Read the sticky thread on about popla appeals in the parking forum so you get a general feel of what an appeal looks like.

simon196

Stroma wrote: »

Sometimes you get answers very quickly

Anyway you should make a first stage appeal to parking eye, just use the mitigating circumstances you have put above in that challenge. They will reject that and will give you a popla code so you can go there to get this cancelled.

Once you have the code come back here for help to do the popla appeal. Read the sticky thread on about popla appeals in the parking forum so you get a general feel of what an appeal looks like.

Do you think I stand a chance of getting this revoked ?....does this happen often ?
My concern is that we misread the notice on the car park and will end up paying the fine ? If this is the case I would prefer to pay £60 (within 14 days) rather than £100 following unsuccessful appeal.....do you think that there is any way to confirm the text on the car park notice board. I can't revisit the car park easily as it's 270 miles away..

Thanks once again for your fast response

Stroma

You are not going to pay anything not a penny. So don't even think about the discount they are offering. They will reject your appeal to them, but with our help in going to popla you will win, we are running at a 100% success rate with people who follow our advice.

One thing this car park, is it a retail park ? Have you found out who the landowner/agent is ? Have you made complaints to them yet ?

simon196

Car park was not a retail park...it was an area of land either side and back of a church....perhaps it's owned by the church....how could I find out who the landowner is ?

Sorry for asking so many questions !

Stroma

Probably the church own it, do they have any kind of website ? If its a tourist spot they might do? Write to them if so, say you've paid and are being harassed for money off a company that you feel is trying to rip you off. If they do own the land, question them about the unethical way it's being run by the parking company.

Try also googling the car park, very often you find something about it, like planning permissions, or others who had issues there. It's all worth trying.

Umkomaas

Jeez (sorry Lord), how does a Church live alongside their moral compass when contracting with organisations that persecute and prosecute people, including the most vulnerable in society.

The eighth Commandment of the Decalogue - 'Thou shalt not steal'

Hope Head Office asks some very searching questions of the guilty before opening the Pearly Gates. St Peter - take note! :rotfl:

Coupon-mad

simon196 wrote: »

Do you think I stand a chance of getting this revoked ?....does this happen often ?

100% success rate at POPLA on ALL cases we have helped people with since Easter! Not bad eh?!

simon196 wrote: »

My concern is that we misread the notice on the car park and will end up paying the fine ? If this is the case I would prefer to pay £60 (within 14 days) rather than £100 following unsuccessful appeal.....do you think that there is any way to confirm the text on the car park notice board. I can't revisit the car park easily as it's 270 miles away..

It is not a fine.

You will not end up paying it unless you send a weak POPLA appeal (don't!) and then you panic about it after losing at POPLA (you won't if you follow our advice).

Doesn't matter what the signs said - you can just suggest in your appeals that they were unclear, then at POPLA stage the burden of proof shifts to the scammer PPC to show the signs in their evidence. But there's more to a winning POPLA appeal than just objecting to the signs, as you will read on threads here.

In fact, if you use the 'search this forum' facility (top right above the threads on page one) for the keywords 'Tower Newquay' and change the default to 'show posts' (instead of show threads) you will be able to read all the other threads about this car park.

Loads on here about that car park and Fistral beach too. Someone may have posted a pic of the Tower Road signs.

EHBA

This is the Holy Trinity Church car park. If the OP confirms that, it might be worth changing the thread title to avoid any confusion with the PE 'managed' car park known as Tower Road, which is next door

Current tariff £6.00 all day 8am-10.00pm

Parking tariffs apply 8am - 10pm, Car park will be closed outside of these hours and the gates will be locked,