Some buyers - GRRRR

benedictadams

Woman paid for item by paypal on Wednesday morning after winning the item on Tuesday night

auction says it will be posted the next working day, so sent it yesterday

emailled me this morning to ask "when was it sent", so emailled her back to tell her when and from where it was sent

few hours later get another email from her saying "well it hasn't arrived"

does she want me to say "well i'll phone up the royal mail and find out why a first class later posted yesterday hasn't arrived today"

samanthaknd

with me if i dont get feedback fine, i never pester the seller or buyer for it. But always leave feedback for others, albeit usually a week after.But if someone pesters me for it I am more inclined NOT to leave any.

greenishfingers

Twon wrote: »

Why will you not leave feedback until you know the buyer is happy with their purchase?

I don't know that someone is happy though - until they leave feedback!

CHR15

If sellers are THAT concerned about buyers being happy and all that.......

Why not ask them to try it before paying?? (laughable isn't it??)

When I buy from an online merchant, they expect me to pay up first, confirm payment and agree delivery. Thats it!! I haven't even seen it or tried it out.

You don't see replies on https://www.resellerratings.com and the like from companies shouting, "awkward buyer, buyer should read the description properly, buyer claimed it was broke but wasn't, buyers an idiot etc etc etc."

Why should ebay be different??? Some sellers are obviously on Ebay making a full time living as a Proper Shop making a decent living!


With a lot of sellers.. Feedback is EVERYTHING. I think thats the biggest game with some sellers, to rack up their 100% as a status symbol.

If I sold a pair of Football boots, I would photograph them from every angle.
I would quote the printed information on the boots,size etc
They would have come from a high street store

They would NOT have come from my purchase of a wholesale Job Lot of boots I paid £20 for. You know, the ones where the size is the nearest stamp they had to hand when they put them together. Pritt Stick holding the sole together.

For me, I would expect a Positive. If I didn't get one, it could easily be explained in a reply. But if I sold from my Job Lot I would HOPE for a pos, but have doubts about getting one in case they noticed the cheap !!!!!! I sold them.
In that case I would wait for a pos from the buyer before leaving my feedback.

Basically I am trying to say if it DESCRIBED properly and ACCURATELY. You should have no REASON to expect anything other then a POSTIVE.

If you get Negged for it, you have a perfectly understandable reply to give (I also think Ebay should give you more letters to type too!!)


Perhaps Ebay should get rid of the percentage marks and simply list the feedback as it is.

I always leave feedback first, because the sellers never do. I posted earlier about the time I gave a (fully justified) neutral and got negged as a result.

Surely Ebay was started for people to get rid of useful but unwanted goods, not for people to have an unnerving determination to have the best feedback scores, even to the point of aggresive behavior (in both directions).


Of course, none of you Sellers will agree with anything I wrote..... Flame away ha ha! :D:D

neilwoods

Listing an item accurate is only half of transaction. You have the packaging, the delivery (which is out of your hands). Then the most important part, customer satisfaction.

Just because you gave every detail as accuratley as possible, there is no guarantee that the buyer will be happy, every one is different, and as such there expectations are different.

In an ideal world the seller should leave feedback last. Buyer should pay for item, wait for delivery, then inspect the item, try it out and then happy with it leave there feedback. If not happy, contact seller, and try sort out any problems. Then depending on what way the outcome is, leave there feedback. Which will then allow the seller to leave a factual feedback on the transaction.

CHR15

But that flies in the face of consumer protection.

Stating the Seller is the only one who knows the Facts!

What you describe is nothing short of Ransom. "Us Sellers are the normal ones, and all you buyers are idiots" type of thing.

As buyers, if we aren't happy, we should be allowed to say why, and voice our opinion, without OUR reputation being affected.

If you bought something on a credit card but later took it back for a refund.... Would you expect your interest rate to go up because you are an awkward credit card user???

neilwoods

No one is stopping the buyers from voicing any opinion. But the fact of life on ebay is that if your only a buyer, the feedback doesnt really mean a thing, it is the feedback of the seller that is most important.

As for consumer protection, that mean absoulutely nothing when buying of a private seller. When buying of a private seller, you have as much rights as buying from a car boot or from the small ads of a paper.

People need to realise you dont have same rights when buying from a private seller as you do when you buy from registered seller or a shop.

The seller isnt the only you knows all the facts, the seller only knows half of the facts when they sell an item until the buyer leaves feedback

nickyt

As I just stated on another tread I only use my ebay account to buy at the mo. As soon as I have the item I leave feedback. I always posted my cheque to the seller within an hour of winning the item. My opinion I bid I pay so I go out to the post box so the seller gets their payment asap. But even with me doing that and e-mailing them letting them know as soon as I get home that the cheque is in the post and leaving my feedback some sellers don't bother replying or leaving feedback. I thought it was ment to work both ways but not all the time it seems. I have now got paypal and pay within mins lets hope this changes things from the sellers point.

CHR15

nickyt wrote: »

. I have now got paypal and pay within mins lets hope this changes things from the sellers point.

Not a chance!!

I always pay by paypal within seconds of winning but rarely (in fact never) get feedback until I have left feedback first.

I wish there was a way of retracting feedback completely if the seller doesn't bother.


I don't know much about the automated feedback sellers use, but what happens if the buyer leaves feedback early (before receiving the item)??

Does the automatic system leave a positive for the buyer even though it may not even have been sent??

StaffsSW

CHR15 wrote: »

Does the automatic system leave a positive for the buyer even though it may not even have been sent??

Yes it can be set to leave feedback as soon as payment is received, although I, like many others, have mine set to reply with 1 of 10 possible comments when a buyer leaves me a Pos. It normally replies within a minute or so, but I still get messages of buyers saying "I've left you a Pos, please reply." By the time they've typed the message, they have had their feedback.

I will also occasionaly leave follow-up comments in addition to the standard feedback - such as in the case of one buyer who sent me a thank-you card after selling her a rare DVD that had immense sentimental value!

On a similar note, I printed a few paypal postage labels today, and when i went back to my eBay summary page, it shows them as being marked dispatched - and I do not have the option to unmark them!