MSE News: Three Mobile scraps roaming costs in seven countries

edited 3 September 2013 at 3:22PM in Mobiles
28 replies 4.8K views
Former_MSE_BeccaFormer_MSE_Becca Former MSE
250 Posts
edited 3 September 2013 at 3:22PM in Mobiles
"Three Mobile customers now use their inclusive minutes, texts and data for free in Ireland, Australia, Italy, Austria, Hong Kong, Sweden and Denmark..."
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Three Mobile scraps roaming costs in seven countries

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  • edited 5 September 2013 at 4:46PM
    flossy_splodgeflossy_splodge Forumite
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    edited 5 September 2013 at 4:46PM
    Problem is some visitors to Australia that went last Sunday have been told that Three in Australia seem to have gone bust about 3 weeks ago. so suggest anyone interested in the Feel at Home deal for a visit to Australia double checks exactly what the current situation is. Don't just sign up to this if you're just going to Aus as there seems to be a problem with how it is working in reality.
    ;)
    "Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.”
    ― John Wooden
  • Tony5101Tony5101 Forumite
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    But you don't need to roam onto the 3 network though. You can roam onto any network in the designated countries.
    That's the big difference between the old 3 like home, and the new roaming 'deal'.
  • edited 4 September 2013 at 11:11PM
    reduxredux Forumite
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    edited 4 September 2013 at 11:11PM
    Problem is Three in Australia seem to have gone bust about 3 weeks ago so don't sign up to this if you're just going to Aus as it won't work!

    It didn't go bust.

    It was merged with Vodafone 4 years ago, no new Three customers since 2 years ago, and Three customers have been on Vodafone's network since a year ago.

    Now it's being switched off, the remaining customers can transfer, and nobody has lost any money.

    And see reply above about roaming there
  • flossy_splodgeflossy_splodge Forumite
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    Your comments seem to be at odds with this:
    "Vodafone Hutchison Australia will shut down the 3 brand on 30 August and any customers still using the service on that date will have to change plans, Vodafone has announced."

    This is the point.
    They were sold a particular set of benefits here in the UK through Three that over there they are being told no longer exist.

    This is the reality rather than any 'theory' about how things 'ought' to work.

    If anyone has any actual experience of using the Feel at home package NOW in Australia, I'd love to hear about it so I can tell them as they're gutted at how its worked out.
    ;)
    "Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.”
    ― John Wooden
  • edited 4 September 2013 at 11:29PM
    reduxredux Forumite
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    edited 4 September 2013 at 11:29PM
    My comments are not at odds with that, but set the context by being precursory and complementary to it.

    There was also the planned closedown a year ago of the 3g network jointly built by Three and Telstra, which is why Three customers have been on Vodafone for a year. That isn't really relevant here, but it does imply a planned process.

    So I say again: your assertion that Three suddenly went broke and left people in the lurch is wrong
  • flossy_splodgeflossy_splodge Forumite
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    Oh dear, the need to be right.
    Anyway, I have contacted Vodafone Australia to get their response so then we'll know what they can or can't do.
    ;)
    "Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.”
    ― John Wooden
  • flossy_splodgeflossy_splodge Forumite
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    redux wrote: »
    My comments are not at odds with that, but set the context by being precursory and complementary to it.

    There was also the planned closedown a year ago of the 3g network jointly built by Three and Telstra, which is why Three customers have been on Vodafone for a year. All very well if you're in Australia but not much use if you're sold a 'pup' by Three over here.That isn't really relevant here, but it does imply a planned process. Didn't say it didn't, merely repeating what has been said over there to these people.

    So I say again: your assertion that Three suddenly went broke and left people in the lurch is wrong

    Not wrong for these people who were misled by Three in the UK.
    And it seems to be the take on things over there, right or wrong.
    I just hope someone can resolve their communication needs without their having to take out a new contract, swap providers or do anything else they don't want to do and didn't expect to have to do.
    ;)
    "Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.”
    ― John Wooden
  • edited 5 September 2013 at 2:37AM
    reduxredux Forumite
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    edited 5 September 2013 at 2:37AM
    Oh dear, the need to be right.
    Anyway, I have contacted Vodafone Australia to get their response so then we'll know what they can or can't do.
    redux wrote: »
    My comments are not at odds with that, but set the context by being precursory and complementary to it.

    There was also the planned closedown a year ago of the 3g network jointly built by Three and Telstra, which is why Three customers have been on Vodafone for a year. All very well if you're in Australia but not much use if you're sold a 'pup' by Three over here.That isn't really relevant here, but it does imply a planned process. Didn't say it didn't, merely repeating what has been said over there to these people.

    So I say again: your assertion that Three suddenly went broke and left people in the lurch is wrong

    Not wrong for these people who were misled by Three in the UK.
    And it seems to be the take on things over there, right or wrong.
    I just hope someone can resolve their communication needs without their having to take out a new contract, swap providers or do anything else they don't want to do and didn't expect to have to do.

    It's becoming slightly difficult to work out whether your outburst is on behalf of Three UK or Three AU customers, or both. Even reading this a couple of times I'm not sure.

    I say this for the third time: your assertion that Three Australia went broke, which you still aren't quite fully retracting, is wrong.

    And I say this too, which is why I'm at pains to correct it:

    The phrase went broke is commonly taken to imply that creditors and customers lost money. Thus an assertion that someone or a company went broke, and thus deprived others, when they actually did not is potentially defamatory, in this case of the Three network owners Vodafone, Hutchison Whampoa and minority shareholders in HTAL.

    If you are talking of Three Australia customers who might be upset at the closedown, this isn't the place to discuss it. Vodafone has said it thinks people were given fair notice by several means. Anyone who disagrees ought to make their feelings known there.

    If you're talking of Three UK customers visiting or likely to, Three UK at the moment seems to suggest that people will have roaming on other networks in the roamed country.

    If this is an error, to be later corrected, we will have to wait and see, but they do also say they are hoping to extend Feel At Home to other countries without Three networks

    So maybe, given Three UK's comments as they stand, it is quite likely that arrangements have been made with Vodafone Australia.

    In the reciprocal direction, Three Australia customers visiting other countries while it still existed, a recently Google cached page shows that they had Like Home roaming on the Three networks, and on any Vodafone networks amongst the same countries, i.e. Vodafone in UK Ireland Hong Kong and Italy

    Thus, if Three and Vodafone have made those arrangements for one country's customers, and if Vodafone Australia is jointly owned by Vodafone and Hutchison, and if Three UK says Feel At Home roaming in Australia, let's assume until proved otherwise that they are correct.

    You say no, but it's clear from your comments that you don't actually know this for fact.

    You say you've contacted Vodafone Australia for confirmation. So I assume that you've only made this query very recently, perhaps only since reading other people's comments here, and thus haven't yet had a reply.

    Why post this alarmism before finding out?
  • edited 5 September 2013 at 5:00AM
    OldGreyFoxOldGreyFox Forumite
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    edited 5 September 2013 at 5:00AM
    Three dont even say you have to use their Network when roaming in OZ or the other 6 countries currently covered.

    "What do I need to use Feel At Home?
    You don’t need to do a thing. It all happens automatically as soon as you arrive in an eligible country. Just wait for your phone to pick up any local mobile network and you’re good to go."

    http://www.three.co.uk/Discover/Phones/Feel_At_Home
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