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Consumer Rights re. Event Tickets

24

Comments

  • amus
    amus Posts: 5,635 Forumite
    How do you determine that an event still went ahead? I could advertise a concert performance with a three legged race at the beginning, people (I would presume) would pay for the ticket based on the concert performance aspect, but then last minute I could say sorry, no concert performance but as we are still holding a three legged race the event has still gone ahead so thanks for your money!

    As far as I am concerned if an event is advertised as a two part event, if they are unable to provide one of the aspects advertised, then the event is not as described?
  • halibut2209
    halibut2209 Posts: 4,250 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    This is a contract issue. The question is whether the music part is an essential element.

    If I bought a 3 piece suite then was told you only get the armchair so here's a refund of the other 2 parts, it's pretty obvious I would be entitled to a full refund.

    I would say the music WAS an essential component and as such the company should be jumping over fences to refund you.

    As regards to their offer of a partial refund, I'd tell them to trot on and insist on a full refund before taking it further
    One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.
  • amus
    amus Posts: 5,635 Forumite
    :rotfl::rotfl::rotfl:
  • JReacher1
    JReacher1 Posts: 4,663 Forumite
    Part of the Furniture 1,000 Posts Name Dropper I've been Money Tipped!
    As a matter of interest is there any proof you didn't go to the racing? I've not been to haydock but at York you just get a badge to put on your lapel. Nothing is scanned to prove whether or not its been used?
  • amus
    amus Posts: 5,635 Forumite
    JReacher1 wrote: »
    As a matter of interest is there any proof you didn't go to the racing? I've not been to haydock but at York you just get a badge to put on your lapel. Nothing is scanned to prove whether or not its been used?

    You get a ticket as well as a badge. To be fair given that they refused to provide a full refund on the day, people were essentially forced to go, so IMO even if people went they should get a refund, they werent left with much choice!
  • halibut2209
    halibut2209 Posts: 4,250 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    It would be up to the racecourse to prove the OP DID go.
    One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.
  • JReacher1
    JReacher1 Posts: 4,663 Forumite
    Part of the Furniture 1,000 Posts Name Dropper I've been Money Tipped!
    It would be up to the racecourse to prove the OP DID go.

    Sadly not true.

    If the OP is taking them to court they have to prove that they didn't go.

    I hope they get a refund but unless the racecourse caves on a threat of legal action they won't refund.
  • halibut2209
    halibut2209 Posts: 4,250 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    In this case, not so. The OP says here's my receipt/ticket for buying and it is not used. As most ticketed events have some method of showing if a ticket is used or not, the balance of probability goes to the OP unless the defendant can show otherwise. Which of course they can't.
    One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.
  • JReacher1
    JReacher1 Posts: 4,663 Forumite
    Part of the Furniture 1,000 Posts Name Dropper I've been Money Tipped!
    In this case, not so. The OP says here's my receipt/ticket for buying and it is not used. As most ticketed events have some method of showing if a ticket is used or not, the balance of probability goes to the OP unless the defendant can show otherwise. Which of course they can't.

    There is no proof it's not used, it's a badge that isn't scanned in. The OP said they received both a badge and a ticket but at race events the tickets aren't scanned. You just put the badge on your coat and walk in.

    I am guessing you've never been to a race day so don't know how it works?

    It's impossible to prove whether a ticket was or wasn't used.
  • ThumbRemote
    ThumbRemote Posts: 4,740 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    JReacher1 wrote: »
    If the OP is taking them to court they have to prove that they didn't go.
    JReacher1 wrote: »
    It's impossible to prove whether a ticket was or wasn't used.

    How do you expect the OP to prove they didn't go then? It's not the OPs fault if the racecourse uses a stupid system.

    In this case OP will take racecourse to court. OP will state they didn't attend the event. Racecourse could defend the claim by showing OP did attend, but are unable to do so. This is a problem with the racecourses defence, not the OPs claim.
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