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Cancelled Hotel Room 1 Hour After Booking And Charged Full Price - Is That Right?

135

Comments

  • Hintza
    Hintza Posts: 19,420 Forumite
    10,000 Posts Combo Breaker
    Looks like you got the last room available.
  • Looksguywalker
    Looksguywalker Posts: 695 Forumite
    Hintza wrote: »
    Looks like you got the last room available.

    There were 10 rooms available on Sunday when I checked.
  • InsideInsurance
    InsideInsurance Posts: 22,460 Forumite
    10,000 Posts Combo Breaker
    Likewise, I suspect they'll wonder why the are suddenly so popular.
  • soolin
    soolin Posts: 74,434 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Just out of interest do you not ever look at online reviews before you book hotels.

    The trip advisor reviews are :eek:
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • shop-to-drop
    shop-to-drop Posts: 4,340 Forumite
    edited 29 August 2013 at 4:20PM
    Chalk the £30 down to experience and book somewhere suitable if bathroom important. Perhaps make picnic dinner or something to compensate for the loss. Not worth getting so upset about. Mistakes happen through life and often cost money but need to learn from it and move on. Please don't let it spoil your night away for you both.
    :j Trytryagain FLYLADY - SAYE £700 each month Premium Bonds £713 Mortgage Was £100,000@20/6/08 now zilch 21/4/15:beer: WTL - 52 (I'll do it 4 MUM)
  • Ms_Chocaholic
    Ms_Chocaholic Posts: 12,761 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 29 August 2013 at 4:19PM
    soolin wrote: »
    Just out of interest do you not ever look at online reviews before you book hotels.

    The trip advisor reviews are :eek:


    I agree, I don't book anywhere without looking at tripadvisor, the place looks like a health hazard.

    ETA: The review written by SteveJ from Blackpool is very amusing, despite an horrendous stay
    Thrifty Till 50 Then Spend Till the End
    You can please some of the people some of the time, all of the people some of the time, some of the people all of the time but you can never please all of the people all of the time
  • soolin
    soolin Posts: 74,434 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    I do actually find the trip advisor reviews useful, although I am aware of the controversy around rivals posting reviews etc.

    I use them to get a feel for the place , I've stayed in hotels where people have marked them negatively for things like breakfast times being a bit early, or evening entertainment being poor, as that doesn't bother me. I've avoided hotels with reviews that generally say dirty, or appalling food. I was planning to go to one hotel last year that looked gorgeous, but all the recent reviews stated the food was so poor due to a change of chef that they had to go to the local pub to eat despite dinner being included in their package.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • vaio
    vaio Posts: 12,287 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Looking at the Tripadvisor reviews it looks like you had a lucky escape from the Hop Pole in Bromyard.

    Hopefully google will pick up the multiple references to the Hop Pole in Bromyard so others will see the reviews & the OP's report of the customer service
  • Caz3121
    Caz3121 Posts: 15,875 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I think if I had booked that then read the reviews/looked at the pictures, I would happily forego my money and stay at home
  • dacouch
    dacouch Posts: 21,636 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Topical
    http://www.dailymail.co.uk/news/article-2404977/Tennessee-hotel-dubbed-Americas-dirtiest-lawsuit-TripAdvisor-thrown-court.html

    Sorry it's the mail
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