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Any Happy TalkTalk Customers ?

I'm thinking of joining TalkTalk for Landline, BB, Mobile, there's quite a few unhappy customers on the net, But surly there are thousands of happy ones ??
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Comments

  • Hi there I'm one of the happy ones ,great service and over half the price of BT .
    I have to say as they 20% of the uk phone market ,if they were really as bad as
    made out they wouldn't have over 4 million customers !!
  • zerog
    zerog Posts: 2,478 Forumite
    talktalk is usually fine once the service is up and running, but getting it set up and cancelling can be a pain
  • zagfles
    zagfles Posts: 21,685 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Chutzpah Haggler
    I've used them for about 6 years and am happy - the service is good, had a few minor problems and their support is a bit frustrating but no worse than other companies eg utilities.
  • ERICS_MUM
    ERICS_MUM Posts: 3,579 Forumite
    Part of the Furniture 1,000 Posts
    zagfles wrote: »
    I've used them for about 6 years and am happy - the service is good, had a few minor problems and their support is a bit frustrating but no worse than other companies eg utilities.


    same for me, I use them for landline and BB. My bills are less than half what they were with BT so I'm a happy bunny.
  • Jemma-T
    Jemma-T Posts: 1,546 Forumite
    Very happy. Great prices/service and customer service always gets there in the end.

    Their forums are excellent so far http://www.talktalkmembers.com
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    When it works, it's fine. When it doesn't, or you have a billing issue, you quickly discover why it's so cheap.
    No free lunch, and no free laptop ;)
  • zagfles
    zagfles Posts: 21,685 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Chutzpah Haggler
    macman wrote: »
    When it works, it's fine. When it doesn't, or you have a billing issue, you quickly discover why it's so cheap.
    I had a billing issue - it was sorted with a 5 min phone call. I had more problems sorting a billing issue with EDF!

    Their support isn't the best but then it isn't the worst either. I've heard plenty of examples of appauling CS from the likes of BT and Virgin...
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I wouldn't be using BT or VM as the benchmark for high quality CS either!
    No free lunch, and no free laptop ;)
  • 2010
    2010 Posts: 5,555 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Very happy, been with them for 5 years.
    Essentials package total for the month £12-50, that can`t be beaten by anyone.
    Downloads at 13megs.
  • RolyRoly
    RolyRoly Posts: 10 Forumite
    I love/hate TalkTalk. I love the price but hate having to keep phoning them up to sort out service problems. My internet at home is now barely usable and I will be swapping to a cable service when I find a good deal/provider. Unfortunately I think they are all pretty poor when it comes to customer service. :-(
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