Missed the UKCPS 7 day appeal window - problem?

zappahey

I've just returned from my hols to find a Notice to Keeper from UKCPS.

It is dated 15 August for supposedly having parked in Bristol Business Park on 05 August.

It states that no ticket was affixed to the car but that photographs were taken.

It also states that appeals should be lodged within 7 days of receipt, which I have clearly missed. Does missing the 7 day window have any impact on the chances of success with a POPLA appeal?

thanks.

Guys_Dad

The answer is "NO"

See section 22 here http://www.britishparking.co.uk/write/Documents/AOS/AOS_CoP_June_2013_update.pdf

22.7 We consider it a reasonable timescale to allow 28 days from the issue of the parking charge notice (in whatever format you send it) to allow the driver, keeper or hirer to challenge the enforcement action.

Also they don't even follow their own BPA t&c

19.7 If prompt payment is made (defined as 14 days from the issue of the parking charge notice) you must offer a reduced payment to reflect your reduced costs in collecting the charge. This reduction in cost should be by at least 40% of the full charge.

Custard_Pie

zappahey wrote: »

I've just returned from my hols to find a Notice to Keeper from UKCPS.

It is dated 15 August for supposedly having parked in Bristol Business Park on 05 August.

It states that no ticket was affixed to the car but that photographs were taken.

It also states that appeals should be lodged within 7 days of receipt, which I have clearly missed. Does missing the 7 day window have any impact on the chances of success with a POPLA appeal?

thanks.

It's the time of year that people go on holiday. Send in a soft appeal stating that you were on holiday and only just received the invoice. Appeal on inadequate signage, requiring the charge to be either cancelled or a POPLA code for independent review. Never identify yourself as the driver and speak of them as a third-person.

Coupon-mad

Custard_Pie wrote: »

It's the time of year that people go on holiday. Send in a soft appeal stating that you were on holiday and only just received the invoice. Appeal on inadequate signage, requiring the charge to be either cancelled or a POPLA code for independent review. Never identify yourself as the driver and speak of them as a third-person.

Yep, appeal as discussed here:

https://forums.moneysavingexpert.com/discussion/comment/62827554#Comment_62827554

http://forums.pepipoo.com/index.php?showtopic=82727&st=0&gopid=862300

You won't be paying and will win at POPLA if you read up on it and word a winning appeal in the way we advise on every other thread you choose to read. Thread like yours here as well, at the same stage and about to appeal:

https://forums.moneysavingexpert.com/discussion/4752271

Or even quicker, get the thing cancelled by complaining as a miffed driver about this harassment, to whoever runs Bristol Business Park. Most of these speculative private invoices (which are not 'parking tickets' at all!) can be quashed in almost every case when the registered keeper COMPLAINS. See the link given by me as SchoolRunMum on that pepipoo thread, showing all the ever-increasing links of successful complaints which have overturned a fake PCN like yours, easily.

zappahey

Coupon-mad wrote: »

Or even quicker, get the thing cancelled by complaining as a miffed driver about this harassment, to whoever runs Bristol Business Park. Most of these speculative private invoices (which are not 'parking tickets' at all!) can be quashed in almost every case when the registered keeper COMPLAINS. See the link given by me as SchoolRunMum on that pepipoo thread, showing all the ever-increasing links of successful complaints which have overturned a fake PCN like yours, easily.

Yep, I'm visiting our supplier tomorrow in the same place and will be asking why customers are being ticketed.

Initial appeal sent so thanks to all and I'll update as appropriate.

zappahey

Quick update.

I got the standard "factual" letter, so now to write back and demand the POPLA code.

Just thinking ahead a little as I build up my appeal, they also sent the photos, which are not date and time stamped nor do they give any context of location. Given that the car was supposedly parked somewhere on a 38 acre site, is that helpful to me?

Cheers.

Stroma

If they rejected your challenge they should give you a 10 figure code to go to popla, check the letter to see if its there.

zappahey

Stroma wrote: »

If they rejected your challenge they should give you a 10 figure code to go to popla, check the letter to see if its there.

No, it's the one where they chance their luck by saying that the POPLA details will be sent at the appropriate time.

Guys_Dad

Next step - thank them profusely for considering your appeal as an individual and not generic appeal, drawing attention to the obvious care that they have given to it, and, if it wouldn't be too much trouble, as they are obviously busy people, could you please have a POPULAR ( sic )code so you could get a second opinion, although you wouldn't wish to offend them or suggest in any way that they didn't take a professional and impartial view of your appeal.

The sole reason for wanting a 2nd opinion is that £100 is a f*****g lot of money that you can't afford, but if they would consider £2.75, you would be quite willing to pay that.

I am 100% confident they will cancel your charge as a result.

Coupon-mad

zappahey wrote: »

Quick update.

I got the standard "factual" letter, so now to write back and demand the POPLA code.

Just thinking ahead a little as I build up my appeal, they also sent the photos, which are not date and time stamped nor do they give any context of location. Given that the car was supposedly parked somewhere on a 38 acre site, is that helpful to me?

Cheers.

How useless were the owners/managing agents of Bristol Business Park then?! Let's hear what utter rubbish fob-off you were given when you complained to the top Manager about this farce.

And here's a POPLA 'info re winning appeals' link for when you get your POPLA code:

https://forums.moneysavingexpert.com/discussion/comment/62180281#Comment_62180281

HTH

zappahey

So, latest instalment.

No POPLA code supplied (despite having been requested), no letter to advise on the outcome of my appeal and now I have a "final offer" for "IMMEDIATE PAYMENT" of £125 to avoid going to court which might cost me £325 :rotfl:

So far, I see 4 breaches of the BPA Code of Practice in that one letter.

I have drafted a letter detailing the four failures, advising that I will be complaining to the BPA and DVLA about their persistent failure to follow the code of practice and given them 7 days to provide the POPLA code or confirmed that it is cancelled. I have also advised that, if no response is received then I consider the matter to be closed with further contact being considered harassment.