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New York Competition Win; Worst Time Of Our lives!

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  • sid77
    sid77 Posts: 853 Forumite
    Really feel for you. I had a similar though not as extreme experience when I won a spa break and found out after the first day that the spa hotel did not believe they had been paid. They said they'd investigate but we went home two days early so that nothing further went on the bill then they rang to say they had found the payment!
  • Oh how awful!
    I won a trip to Morocco earlier this year & we had been looking forward to it for ages. Our flight was delayed for 3 hours - not a problem afterall it was a free holiday, who in their right mind would be annoyed?
    We arrived at Morocco airport at midnight instead of 9pm. There was no sign of our "free" transfer. We walked round for ages trying to see a sign with our name on it. Cut a long story short, an hour later after speaking to many people who couldn't understand us, our phone not dialing out to the hotel & having no money on us due to the moroccan law, a lovely policeman lent us his phone. It then took an hour for the transfer to reach us. They stop the transfer at 10pm, which we were not made aware of, and the company who organised it hadn't told them our flight details :mad:
    I didn't bother complaining as the holiday was amazing after the disastrous start, but you definitely have a right to complain as you were put in an intimidating experience in a foreign country!
  • purple_x
    purple_x Posts: 681 Forumite
    I'm so sorry you and your girlfriend had such a horrible experience :(
    I really hope channel 4 and DKNY do something to make up for what happened.
  • Enigmatic_Me
    Enigmatic_Me Posts: 1,619 Forumite
    Part of the Furniture 1,000 Posts I won, I won, I won!
    Blimey what an awful experience. I think what you have done is the right thing in trying to get Channel 4/DKNY to sort this before you go to the IPM as I think you should only go there as a last resort.

    Nothing worse than when something like this happens.

    I won a Facebook comp for a meal for two at a restaurant that now has a few throughout the UK. We went on Sunday. Never been to this chain before and only heard good glowing reports. It was terrible, food was bland and lukewarm and it was like an assault course getting to/from your table with food. Not only that despite being told twice it had been put through as "Two free meals" the bill came and yep you have guessed it, we were charged so had to wait another 10 mins whilst the Manager sorted the bill.

    Hopefully you will be compensated for all the grief and stress.
    The best things in life are free.....
  • zer01
    zer01 Posts: 480 Forumite
    Part of the Furniture 100 Posts Photogenic
    Thank you all for your kind words of support.

    And it's equally as awful to hear the other stories above of similar things happening. Especially the Morocco incident. That must have been scary especially with the language barrier. Regardless of how big or small the win, it's all heart stopping and very much stressful when things aren't organised right and your left, potentially, facing a bill and other problems.

    Just a small update; I have had the money that I had to pay out of my own pocket, for the! seaplane, train and credit card fee paid back into my account in the last hour. I've also had an email from one of the contacts at Channel 4 apologising and informing me that they have already talked to The Black Tomato and are investigating further to find out how I was left facing a situation like that.
    MSE Comping Since August 2011
  • cagsd
    cagsd Posts: 7,657 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    zer01 wrote: »
    Just a small update; I have had the money that I had to pay out of my own pocket, for the! seaplane, train and credit card fee paid back into my account in the last hour. I've also had an email from one of the contacts at Channel 4 apologising and informing me that they have already talked to The Black Tomato and are investigating further to find out how I was left facing a situation like that.

    That's good news that you've been reimbursed for your financial outlay, at least it's a step in the right direction. I really hope that now Channel 4 and the companies involve do something really good for you to make up for your awful experience though... perhaps not another trip as I doubt you'd want to run the risk of all that happening again, but I hope they arrange something nice by way of recompense for your miserable time! Good luck xxx
  • If I was you I would certainly expect some form of compensation, I know its not much comfort but mistakes like this are RARE and the majority of holidays won on here go without any hitch - I have had a few and they have all been great

    However, in saying that what happened to you was appalling and simply not acceptable, I believe this is something that Channel 4 will resolve themselves but I would email Edwin Mutton if it was me and just ask him if there is a compensation entitlement if something like this occurs, he will know

    Dont loose heart and keep entering ones though and hope your next win goes much more smoothly
    July 2015 Wins- Shaun The Sheep Goody Bag, 4x Books

    Year to date: £786

    Total to date ( Since 2008 ) = £37,345 :eek:
  • Daphne01
    Daphne01 Posts: 22,145 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Flippin 'eck that sounds horrendous :( I hope Channel 4 and DKNY find some way of making it up to you both :)
    A strong man stands up for himself, a stronger man stands up for others.




  • AlfieBlue
    AlfieBlue Posts: 14,691 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Photogenic
    So sorry to hear of your dreadful experience :(

    I hope it doesn't put you off love (entering holiday comps) though guess they are not on the top of your list at the mo and I can fully understand why after the awful time you went through :o

    Won a few family holidays years back (states etc) and thankfully they were well executed and we had no probs.

    Bet you were relieved to get back to Blighty! Hope you get it all sorted and receive a satisfactory outcome.

    Sending hugs to you and yours. Alf x
    MILITARY WIVES CHOIRS
    HELP for HEROES
    <3
  • sarah182xxx
    sarah182xxx Posts: 1,229 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker I won, I won, I won!
    just wnated to send a big hug to you and your girlfriend :) it sounds awful. glad you got your money back but hope channel 4/ dkny can find a way of making it up to you even if a small gesture to show their support. xx
    :j First prizes back into comping after a break - romantic break to 2 to Venice/ Paris or Rome with romantic trip and a 42 inch TV and blu Ray amazing !

    Thank you all so much and good luck guys and girls xxxxxx
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