Curry's mis-sold me Microsoft Office 2013

macman

MS Office 2013 can open all kinds of Word documents, both .doc and .docx. Older versions of Office may require the Office Compatability Pack (a free download) in order to open .docx files.
What sort of Word files were you trying to open-what is the file extension? I'm baffled as to what the original issue was? .docx has been the default Word file extension since Office 2007, so any files created using the default in Office 2010 should be in .docx format.
As pointed out above, you could of course just have used Libre Office for free instead-but Currys weren't going to tell you that.

earthstorm

Jivesinger wrote: »

They actually say Office 2003 is "not compatible with Windows 8".
http://support.microsoft.com/kb/2777626
That's pretty close to saying "it won't work" in my book.

well thats what they say, to get you to pay the over inflated price for office 2013

office 2003 works fine with my win 8 pro

ILW

earthstorm wrote: »

well thats what they say, to get you to pay the over inflated price for office 2013

office 2003 works fine with my win 8 pro

What do you mean by "overinflated price"?
What price should it be?

earthstorm

ILW wrote: »

What do you mean by "overinflated price"?
What price should it be?

well

http://office.microsoft.com/en-gb/professional/ £389.99 Pro

http://office.microsoft.com/en-gb/buy-microsoft-office-home-business-2013-FX102918379.aspx?WT.intid1=ODC_ENGB_FX010064710_XT103927673 £219.99 - Home
http://office.microsoft.com/en-gb/buy-microsoft-office-home-student-2013-FX102918374.aspx?WT.intid1=ODC_ENGB_FX010064710_XT103927673&WT.intid2=ODC_ENGB_FX010064710_XT103927681 £109.99 - student

http://www.software4students.co.uk/t/brands/microsoft-office-2013-software £94.95

http://lookoutdeals.co.uk/products/microsoft-office-professional-2013-download?vfsku=125099532&gpla=pla&gclid=COuOkM6tnbkCFS3HtAod7zgAXw £199

http://accessories.euro.dell.com/sna/productdetail.aspx?c=uk&l=en&s=bsd&cs=ukbsdt1&sku=A6694724&dgc=ST&cid=41141&lid=1069630&acd=239715600820560 £158.68

pauletruth

office 365 roughly 60 odd quid. got 4 computers using it. like the cloud function saves emailing stuff.

SallyFletcher

Jivesinger wrote: »

I think there are two issues here:

a) a techie issue of why Office 2013 didn't work for you with Windows 8.

Office 2013 and Windows 8 were released at around the same time so would normally work together. I'm sure there are ways around whatever problem you had, and ideas which techie folk on this particular Forum Board could come up with, if you didn't have Office 2010 already.

b) a non-techie, consumer rights issue of Currys telling you that Office 2010 didn't work with Windows 8, and selling you Office 2013, when you didn't need it.

I think this is your main issue, and it's possible that other boards on here have experts who'd know how to take it further. However if you've already talked to CAB and Trading Standards I imagine you've already had pretty good advice.

Incidentally which version of Office 2013 did you buy? Was it the version which gives you a year's use on 5 PCs (which might be called Office 365), or the more expensive version which gives you perpetual use on one PC?

Hi Jivesinger,
I bought Office 2010 from the same store about a year ago, maybe more (time flies...can't remember) and I installed onto a PC I had already, so it wasn't part of a package or a hard sell, it was what I actually wanted.
Regarding the Office 2013 software it's Home and Student (Word, excel, powerpoint and oneNote) and the cardboard sleeve reads 1 PC in the top left hand corner. I paid £119 for it.

SallyFletcher

macman wrote: »

MS Office 2013 can open all kinds of Word documents, both .doc and .docx. Older versions of Office may require the Office Compatability Pack (a free download) in order to open .docx files.
What sort of Word files were you trying to open-what is the file extension? I'm baffled as to what the original issue was? .docx has been the default Word file extension since Office 2007, so any files created using the default in Office 2010 should be in .docx format.
As pointed out above, you could of course just have used Libre Office for free instead-but Currys weren't going to tell you that.

Hi macman,
When I hover over one document I wish to open it reads 'Microsoft Word document', and this is .docx; when I hover over 2 other manuscripts I see 'Microsoft Word 97 - 2003 Document.' and they are both .doc
The .docx one was the one that told me I did not have the software installed to open the file; the others had not been loaded onto the laptop at the time, so I don't know if they would have opened.
All I want is my money back, as I am happy with Office 2010, and I'm (politely) not interested in anything that might make 2013 work.
I can't believe Curry's are happy to mis-sell something and they must feel they are in charge / have the upper hand as they told me to involve a third party, and even though I've told them Trading Standards have been informed all they are basically saying is 'so what?'.

PS; the 2 files saying 97-2003 were edited and saved using 2010

corbyboy

pauletruth wrote: »

office 365 roughly 60 odd quid. got 4 computers using it. like the cloud function saves emailing stuff.

Don't forget that's the cost per year.

pauletruth

yes i know. but with a number of uni students its not to drastic.

Jivesinger

pauletruth wrote: »

office 365 roughly 60 odd quid. got 4 computers using it. like the cloud function saves emailing stuff.

corbyboy wrote: »

Don't forget that's the cost per year.

It's actually the cost in the first year (possible with an element of introductory offer in there). There's nothing to say it will be anything like the same price in year 2.