Sold item, but other member wants to collect..

...Time_for_a_brew_then..

quidsy wrote: »

Ignore, chase up buyer. You have no obligation to respond.

I mitigate against the whole collection, paypal issue by taking a pic of the buyer with the collected item and or have them sign a doc stating they collected xyz on xyz date. Never had a refusal yet. Overkill maybe but yet to have an issue with collector ripping me off.

The photograph and signed receipt are worthless if they claim non-receipt of the item.

PayPal demand an 'on-line trackable' delivery service to be covered by seller protection.

No on-line trackable delivery service means you lose your item and money. You could try the small claims courts, but seriously, I think it would be thrown out as you didn't follow PayPals terms and conditions that you signed up to when you created your PayPal account.

As for the original posters concern, I would only deal with the winning bidder through their account. Any messages sent via another account would be ignored. Also, refund the PayPal payment and ask for cash on collection AFTER they have inspected their item and are happy with it...(makes more sense for both parties concerned)

shaun_from_Africa

quidsy wrote: »

I mitigate against the whole collection, paypal issue by taking a pic of the buyer with the collected item and or have them sign a doc stating they collected xyz on xyz date. Never had a refusal yet

You could have a picture of the buyer with their signature in blood stating that they were happy with the item and had collected it and this could be witnessed by the Pope and the Queen and it would still be worthless in the event that the buyer raised an iten not received dispute.

Strapped

shaun_from_Africa wrote: »

You could have a picture of the buyer with their signature in blood stating that they were happy with the item and had collected it and this could be witnessed by the Pope and the Queen and it would still be worthless in the event that the buyer raised an iten not received dispute.

Does it then become fraud though?

ess0two

quidsy wrote: »

Ignore, chase up buyer. You have no obligation to respond.

I mitigate against the whole collection, paypal issue by taking a pic of the buyer with the collected item and or have them sign a doc stating they collected xyz on xyz date. Never had a refusal yet. Overkill maybe but yet to have an issue with collector ripping me off.

Do you get them to bring a passport to verify identity.

shaun_from_Africa

Strapped wrote: »

Does it then become fraud though?

I would say that it would definitely be a fairly easy to prove case of fraud, but I was only relating my scenario to a Paypal non delivery claim and not any other action that the seller could take.

Road_Hog

Every man and his dog reading this thread knows that this has scam written all over it.

To the OP, which is more important to you, avoiding a neg feedback or losing £80?

Here's a tip for inexperienced sellers regarding collection. Offer Paypal as you have to do, but put a high delivery cost. Then say you're happy for someone to collect, but it must be cash and if you're a bit scared about breaking ebay terms, say that you are happy for collection but to comply with ebay/paypal terms, that if you pay by paypal it will be delivery so that you have online tracked signature.

That way, you offer paypal and comply, if they insist on paypal, you say that you'll deliver by tracked delivery to comply with ebay/paypal or they can pay cash if they don't want to comply with ebay/paypal rules.

The scammers will go away, the honest buyer will go, of course I'll pay cash and collect. And nowhere can ebay/paypal end your auction.

Road_Hog

quidsy wrote: »

Ignore, chase up buyer. You have no obligation to respond.

I mitigate against the whole collection, paypal issue by taking a pic of the buyer with the collected item and or have them sign a doc stating they collected xyz on xyz date. Never had a refusal yet. Overkill maybe but yet to have an issue with collector ripping me off.

None of that will help on an item, not received charge back.

ebay/paypal customer service will ask you for an online signed tracking number. You will have a discussion with them about it and they will reply, 'it does not complete, computer says no'.

Only an online tracked signature pushes their buttons and even then to be honest, they can say no. Anyone that says different hasn't sold a fair turnover of stuff on ebay, especially in a category full of scammers.

And yes, you can tell ebay that you're taking them to court, and they won't defend it, but they will close your account. They know most people would rather lose money that lose their account. Of course they don't like people like me, that are happy to shed ebay accounts like a snake sheds skins.

Avoriaz

spacey2012 wrote: »

..Get this wrong and you are £80 out of pocket and your item

He won't have lost both £80 and the item as he was selling the item for the £80.

If it goes wrong he will be £80 out of pocket only as, if it goes right, he will have £80 but won't have the item.

Avoriaz

Road_Hog wrote: »

Every man and his dog reading this thread knows that this has scam written all over it.

To the OP, which is more important to you, avoiding a neg feedback or losing £80?

Here's a tip for inexperienced sellers regarding collection. Offer Paypal as you have to do, but put a high delivery cost. Then say you're happy for someone to collect, but it must be cash and if you're a bit scared about breaking ebay terms, say that you are happy for collection but to comply with ebay/paypal terms, that if you pay by paypal it will be delivery so that you have online tracked signature.

That way, you offer paypal and comply, if they insist on paypal, you say that you'll deliver by tracked delivery to comply with ebay/paypal or they can pay cash if they don't want to comply with ebay/paypal rules.

The scammers will go away, the honest buyer will go, of course I'll pay cash and collect. And nowhere can ebay/paypal end your auction.

Excellent advice. :beer:

That is what I have done for years with bulky items. I have had plenty of people collect for cash and I haven't been scammed yet.

You do limit your effective market place to your local area but, even if that results in a slightly lower final price, you have avoided Paypal fees, avoided all the hassle of packing, couriers etc and you avoid being scammed.

quidsy

I said mitigate not prevent. Taking picture and getting a sig means that i have proof of collection and as they have paid via paypal there is an audit trail of the bank account paid from so the money could be retrieved in other ways, paypal, ebay do not need to be involved. But as said, in years and 100's of sales I have yet to have an issue with this system so have never had to test my other methods, yet.