Rapport/Trusteer Update killed 2 computers?

donnac2558

I had this on my old laptop Vista, never had a problem. Now new one Windows 8 again no problems.

But after reading these posts I am worried.:eek:

matttye

I have it installed, no problems here.

Win7 Home Premium, 64bit.

Google Chrome, latest stable version.

grumpycrab

matttye wrote: »

I have it installed, no problems here.

Win7 Home Premium, 64bit.

Google Chrome, latest stable version.

That's with "Trusteer Endpoint Protection" 23/8 ?

matttye

grumpycrab wrote: »

That's with "Trusteer Endpoint Protection" 23/8 ?

Apologies. I have it installed but not the 23/8 update.

I better not update then!

grumpycrab

matttye wrote: »

Apologies. I have it installed but not the 23/8 update.

I better not update then!

Problem is, by default it may happen automatically. Strangely my Win7 lappie hasn't been updated yet. I will uninstall it NOW.

matttye

grumpycrab wrote: »

Problem is, by default it may happen automatically. Strangely my Win7 lappie hasn't been updated yet. I will uninstall it NOW.

Just double checked and it is the 23/8 version, although I didn't update it, so must have been updated automatically.

Again, no problems so far!

donnac2558

Okay, it was on my laptop, but I went into on line banking this morning and now its asking me to download it!!!!!

I had the icon in my hidden icons the other day and the green arrow in my on line banking too!!!! Very strange. But I am not going to download it again and just ignore them.

joe134

donnac2558 wrote: »

Okay, it was on my laptop, but I went into on line banking this morning and now its asking me to download it!!!!!

I had the icon in my hidden icons the other day and the green arrow in my on line banking too!!!! Very strange. But I am not going to download it again and just ignore them.

I have just spent 20 minutes trying to remove it, from Add/remove, cannot;;;it,s not working,and cannot get it off.Ain,t got any pop ups from bank, and use it daily?

joe134

espresso wrote: »

Uninstall instructions here

Removing folders after uninstall here

Cheers espresso. Just spent 20 minutes on chatline direct to trusteer, they want logs, cannot get into console, so they sent a tool, which I downloaded, and run. NOTHING, They are useless.
Hope this tool works, as other disappeared, same site.

joe134

joe134 wrote: »

Cheers espresso. Just spent 20 minutes on chatline direct to trusteer, they want logs, cannot get into console, so they sent a tool, which I downloaded, and run. NOTHING, They are useless.
Hope this tool works, as other disappeared, same site.

seems they e-mail the link, still waiting;;;don,t want me to use it.like the other link to obtain logs.
never use it again,the chatline had no idea, didn,t give me the link to remove, although I asked.:beer: