7 day consumer rights

Slowhand

TonyBee wrote: »

Thank you, very interesting, Aagin buying online seems to be a good option.

Did your daughter use the phone/service?

Money-Saving-King

halibut2209 wrote: »

I was merely pointing out a major reason that people are not using the high street anymore. "Crazy laws" go both ways

Rubbish.

The real reason why people use online is because it's cheaper because they have less overheads!

Money-Saving-King

TonyBee wrote: »

Thank you, very interesting, Aagin buying online seems to be a good option.

Actually the best option is to actually read what you're signing! Seriously, this thread wouldn't be here if people actually did that.

forgotmyname

Vodafone sent me a phone i did not order. I only phoned to see what they had to offer and said i will contact them when i chose one.

Short time after I got a text saying my order is on its way. They said accept the delivery and then return it when i do order a phone.
Try the phone but do not put a sim card into it otherwise its mine..

Takeaway_Addict

TonyBee wrote: »

Thank you, if anything it ecourage one to be more alert, and not depend on honesty of fair play with in the high street shop, another indication of buying on line, as said.

Whats not honest and fair about it?

arcon5

halibut2209 wrote: »

That's my point. You only get a cooling off period away from the place of business

These cooling off periods though are consumer protection laws, not put in place for the consumers convenience.

It's easier to mislead consumers using fancy photography and text from a distance than if they physically see a product in a shop.

B&M retailers can of course offer goodwill and incorporate the same reassurances in to their contracts, but they certainly shouldn't be forced to do so. Especially since the likes of DSRs offer very little protection for sellers anyway, forcing the same rules on retailers could certainly see more empty shops on the high street, whether thats because retailers cannot afford to take more hits or because businessmen are discouraged from taking risks like setting up or a shop - the reverse effect of what you are suggesting.

shaun_from_Africa

I can just imagine what would happen if all high street stores were forced to offer a returns policy with the same terms as the Distance Selling reg's.

"Oi love, we've got this big dinner party tomorrow night, but do we have enough plates to go around?"

"Nah, but don't worry 'bout it" Chardonnay and Brittney are just nipping to Argos to pick up a set and they can take it back on Monday when they are in town to get their benefits."

halibut2209

To be fair, this conversation started about contracts rather than DSRs. And by making online and offline rights the same does not necessarily mean giving offline consumers the rights of DSRS, but could mean curtailing the DSRs