7 day consumer rights

OlliesDad

TonyBee wrote: »

Why should one shop be any different.

Because they offer the legal minimum.. the others offer more.

Here is a link to the Which article

Or this Citizens Advice guide

halibut2209

http://www.which.co.uk/consumer-rights/action/how-to-cancel-a-contract-without-being-penalised/

Here it states that you get a cooling off period if you enter the contract at home, online, or over the phone

EDIT:

More info

http://whatconsumer.co.uk/cooling-off-and-cancellations/#axzz2chJHYTTu

steveE2

halibut2209 wrote: »

http://www.which.co.uk/consumer-rights/action/how-to-cancel-a-contract-without-being-penalised/

Here it states that you get a cooling off period if you enter the contract at home, online, or over the phone

EDIT:

More info

http://whatconsumer.co.uk/cooling-off-and-cancellations/#axzz2chJHYTTu

All of this applies to buying at a distance not from a store.

There is no cooling off period for goods bought in store as fosterdog has previously mentioned.

If you buy your mobile in a high street shop

If you buy from a high street shop, you don't automatically have any cancellation rights if there's no problem with the handset or mobile service. Some shops may voluntarily offer return policies.

http://www.which.co.uk/technology/phones/guides/mobile-phone-problems/your-mobile-phone-rights/

wealdroam

All sales should be considered final, unless advised otherwise.

The bit after the comma is the important bit.

Most legislation does not list all the things that do not apply, so it will be difficult to find anything that says specifically "you do not have a seven day cooling off period when buying in a shop".

OP, when you phoned Carphone Warehouse and others, and they all told you that they had a cooling off period, did you specifically ask if that cooling off period was applicable to in-store purchases?

peachyprice

Act within the cooling off period
If you want to cancel a credit agreement, the Consumer Credit Act gives you a 14-day cooling off period to cancel the agreement.

If you entered into the contract at home, your place of work or during an excursion you have a seven-day cooling off period.

If you contract for a service over the phone or online, the cooling off period starts the day after you agree to go ahead with the service.

If you want the service to begin straight away, you waive any cooling off rights.

OP, did your daughter walk out of the shop with an active contract?

http://www.which.co.uk/consumer-rights/action/how-to-cancel-a-contract-without-being-penalised/

halibut2209

steveE2 wrote: »

All of this applies to buying at a distance not from a store.

That's my point. You only get a cooling off period away from the place of business

halibut2209

peachyprice wrote: »

OP, did your daughter walk out of the shop with an active contract?

That's only for contracts at a distance.

TonyBee

OlliesDad wrote: »

Because they offer the legal minimum.. the others offer more.

Here is a link to the Which article

Or this Citizens Advice guide

Thank you, if anything it ecourage one to be more alert, and not depend on honesty of fair play with in the high street shop, another indication of buying on line, as said.

TonyBee

halibut2209 wrote: »

http://www.which.co.uk/consumer-rights/action/how-to-cancel-a-contract-without-being-penalised/

Here it states that you get a cooling off period if you enter the contract at home, online, or over the phone

EDIT:

More info

http://whatconsumer.co.uk/cooling-off-and-cancellations/#axzz2chJHYTTu

Thank you, very interesting, Aagin buying online seems to be a good option.

TonyBee

The answer is No and thats a good point. I can only repeat one seems to have more rights ordering online..

wealdroam wrote: »

OP, when you phoned Carphone Warehouse and others, and they all told you that they had a cooling off period, did you specifically ask if that cooling off period was applicable to in-store purchases?