Refund for bowling!

rahulpower

hi, me and a few mates went bowling on the 7th of august and we had a horrible time as described in my email to them:

"me and friend went bowling and we paid 10 pounds each for 2 games of bowling and drinks. their systems were very buggy that day and it took and hour to do a single game of bowling during which we had to change lanes and needed the constant help of the manager. we wanted a refund but they refused and gave us the address of the head office. we didnt waste our time with the second game and left after getting some details. I called back a couple of days after and got an email address for the head office(ilford@1stbowl.com). They have not replied to my message. They seem to be doing all they can to avoid avoid communications and i guess this is to make me give up. the manager at the place said they had no legal obligation to give a refund but after a bit of research, i think they do. thank you for reading and please do not hesitate to contact me. "

they have dodged all my attempts to contact them and have gone out of their way to avoid replying. can i do something under the " Consumer Protection from Unfair Trading Regulations 2008"?
Also what is the best way for me to get a refund/compensation and to make sure they dont try to do this to anyone else in the future?
I contacted BBC watchdog but they have not replied yet. the arena i went to is:
1st Bowl Ilford
2 Clements Road
Ilford IG1 1BP

thank you!

zaax

nothing but naming and shaming them on facebook

halibut2209

You went to watchdog because a computer was buggy?

JReacher1

Compensation? I understand why you want a refund but compensation for a poor bowling experience seems unlikely.

HappyMJ

halibut2209 wrote: »

You went to watchdog because a computer was buggy?

hey why not...

I think a name and shame will be enough. I doubt you'll get a refund...might get a free game another time if you ask the manager.

halibut2209

I remember the good old days when you had a pencil and paper and had to keep track of your own scores. Perhaps this alley was offering an authentic experience?

OlliesDad

I disagree with a lot of the other posts. I think that if the experience was so bad that you were unable to enjoy the experience (after all, bowling is entertainment) then you would be entitled to a refund. I would write a physical letter and send it to the head office.

I would quote the Supply of Goods and Services Act 1982 that the services should be "of satisfactory quality"

Idiophreak

rahulpower wrote: »

I called back a couple of days after and got an email address for the head office(ilford@1stbowl.com).
...
the arena i went to is:
1st Bowl Ilford
2 Clements Road
Ilford IG1 1BP

So, hang on, you called Ilford and asked for head office's email address and they told you it was ilford@1stbowl.com...

Didn't that strike you as...odd?

ILW

Idiophreak wrote: »

So, hang on, you called Ilford and asked for head office's email address and they told you it was ilford@1stbowl.com...

Didn't that strike you as...odd?

"Strike" very good.

halibut2209

You should demand a refund, then split before you end up looking like a turkey

OlliesDad

This thread is going down the gutter.