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Jack n Jones bad customer service!! was called a "silly cow"
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A true Brit would simply tut, then join another queue.One important thing to remember is that when you get to the end of this sentence, you'll realise it's just my sig.0
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of course, its always possible that the remarked wasn't even about you.
im not saying its true in this case, but sometimes customer hear things and just assume its about them.
when i was working on customer service i had a mad customer with a complaint (was something we couldn't really deal with). So she left the counter and i started serveing the next customer, who was a regular i have served alot before and just told a joke where i laughed (nothing to do with the previous customer)
The women then came storming over and had a go at me for laughing at her, went and complained to the manager and to head office
I would argue its poor customer service to laugh seconds after dealing with a complaint even if the laugh was nothing to do with the complaint!0 -
I would argue its poor customer service to laugh seconds after dealing with a complaint even if the laugh was nothing to do with the complaint!
Not really.. bad customer service would be to allow the previous customer interaction to affect the next one. As the next customer was a regular they may have found it off to have a quiet encounter.0 -
Not really.. bad customer service would be to allow the previous customer interaction to affect the next one. As the next customer was a regular they may have found it off to have a quiet encounter.
I'm not saying quiet. I am saying that its unprofesional after dealing with a customers complaint to start laughing moments later, as proved by the fact it led to the person receiving a complaint about them which went to head office level.
If they had conducted themselves in a professional manner then no complaint would have been escalated.0 -
Cor! Retail is a minefield, isn't it?"If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." -- Red Adair0
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when i was working on customer service i had a mad customer with a complaint (was something we couldn't really deal with). So she left the counter and i started serveing the next customer, who was a regular i have served alot before and just told a joke where i laughed (nothing to do with the previous customer)
Was the joke "...silly cow!" ?
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Idiophreak wrote: »Was the joke "...silly cow!" ?
hehe, unfortunately not no. Cant remember remember what it was (was a few years ago now) I do remember what the complaint was, i guess that was more memorable :P0 -
I'm not saying quiet. I am saying that its unprofesional after dealing with a customers complaint to start laughing moments later, as proved by the fact it led to the person receiving a complaint about them which went to head office level.
If they had conducted themselves in a professional manner then no complaint would have been escalated.
What a load of rubbish.
Next customer could give a witty greeting, expect you to respond to the humour in some way. do you really think somone should say "sorry I can't laugh, an over sensitive idiot might take it the wrong way".
Doing things your way would make everyone working in retail look like they've just been to a funeral just incase someone complains!0 -
Money-Saving-King wrote: »What a load of rubbish.
Next customer could give a witty greeting, expect you to respond to the humour in some way. do you really think somone should say "sorry I can't laugh, an over sensitive idiot might take it the wrong way".
Doing things your way would make everyone working in retail look like they've just been to a funeral just incase someone complains!
Well no I wouldn't abuse the previous customer to the next customer :rotfl:0
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