slow internet connection

Enterprise_1701C

Is your main socket the only one in the house?

Have you tried changing your filter?

soolin

Enterprise_1701C wrote: »

Is your main socket the only one in the house?

Have you tried changing your filter?

I have other sockets that feed off that main one (installed by BT) all with filters on them and all have been changed since this problem started.

espresso

soolin wrote: »

I have other sockets that feed off that main one (installed by BT) all with filters on them and all have been changed since this problem started.

So are you saying that you have a wireless problem? e.g. wireless connection dropping?

grumpycrab

soolin wrote: »

an interesting thing from that is in the stats (I told you I read things!) it says

Wireless:No (and a big red cross)

That's at the exchange. Nothing to do with home. Need to test from test socket...link coming...

EDIT: you may have done this before but you need to plug the router into the TEST SOCKET to rule out extension wiring issues.
See the first picture here
http://www.kitz.co.uk/adsl/troubleshooting.htm

Enterprise_1701C

soolin wrote: »

I have other sockets that feed off that main one (installed by BT) all with filters on them and all have been changed since this problem started.

Is the main socket a split socket? That is, can you remove the bottom of it?

If you can, turn off your router, remove the bottom panel from the socket (carefully to avoid pulling off any wires for extensions) and plug the filter straight into the test socket you will find behind the bottom panel.

Reboot router and try the speed test again. If this is faster then you have a cabling problem as the test socket excludes any internal wiring.

soolin

espresso wrote: »

So are you saying that you have a wireless problem? e.g. wireless connection dropping?

I have both. Sometimes the light on my router goes red and we get nothing at all (obviously) other times the lights are all green and I have no connection.

grumpycrab

Forget about wireless for a minute - you need to test at the TEST SOCKET (2 posts above). Ideally you should connect the PC to router with a cable but the test at TEST SOCKET is more important.

Question for tech guys. The Signal Margin is just above 6db (up and down). Is this low?

soolin

grumpycrab wrote: »

Forget about wireless for a minute - you need to test at the TEST SOCKET (2 posts above). Ideally you should connect the PC to router with a cable but the test at TEST SOCKET is more important.

Question for tech guys. The Signal Margin is just above 6db (up and down). Is this low?

I'll check that tomorrow thank you

Can I please ask another question ..if I decided to have cable (which we have in our road) how do they get it into my house? As I mentioned earlier we have a paved drive and we are semi detached but have no dividing wall bewteen the two houses so we only have one side wall which is away from the house. Would they have to dig up the drive or would they expect to just run it somehow across the drive?

I think some of the houses in an adjoining road have had sky cable put in as they have what looks like a green cable tidy that runs along their diving walls and into the house. If they did anything like that in my house we would be driving over it all the time .

Cable would seem to be the logical answer here, but my OH is not at all keen unless it can be done neatly.

Just in case it makes a difference my telephone wire comes in overhead from a pole.

closed

when the router light goes red, login to the router and check the status, if it says chap authentication failed the problem is virgin's

removing the bell wire from the back of the master socket may help improve the speed slightly

soolin

closed wrote: »

when the router light goes red, login to the router and check the status.

Will do, I'll be sitting in the hall watching it now !