Brabantia spare parts?

FloFlo

Anyone know if I can purchase spare brabantia bin parts online?
I need either the inner lid ring or a new lid for 1 40 litre flat back bin, the plastic part that the catch holds onto has snapped so the bin won't stay shut. None about on ebay. I bought the bin 2 years ago from Index when they were closing and i've no idea where my receipt is to claim under gurantee.

Woby_Tide

From Brabantia themselves?

http://www.brabantia.com/Data/PDF/Service_parts_Touch%20bin%2040L.pdf

If you have the bank/credit card statements that you had when you bought it then that could be used instead of the receipt as they have a 10 year garantee I think

FloFlo

Thanks, I found that on Brabantia but although they have the details for the part there is no option to buy it online or where to buy it elsewhere online.
On their t&cs it says the receipt must state the retailer and the product.

I'm gutted I paid £12 for it when index closed it will cost more than that for a part to fix it or £70 upwards to replace it.

tracy1_2

FloFlo wrote: »

Anyone know if I can purchase spare brabantia bin parts online?
I need either the inner lid ring or a new lid for 1 40 litre flat back bin, the plastic part that the catch holds onto has snapped so the bin won't stay shut. None about on ebay. I bought the bin 2 years ago from Index when they were closing and i've no idea where my receipt is to claim under gurantee.

i got a whole new lid direct from brabantia without any proof of purchase by just ringing them up and explaining it was a gift. good luck

FloFlo

I have emailed Brabantia so will give it a couple of days and then phone. Thanks.

corriefan

I needed the same part so called them this week to see if I could buy it they no longer sell the collar only but the guy I spoke to asked me to look at my bin and tell him where the brabantia logo was after I told him he said it was still under the 10 year guarantee so would send a whole new lid out free of charge up to 28 days for delivery

salsa

our catch snapped and we just nailed in a nail which now catches and keeps the bin closed - acts just like the catch and you wouldn't know the difference.

ckerrd

tracy1 wrote: »

i got a whole new lid direct from brabantia without any proof of purchase by just ringing them up and explaining it was a gift. good luck

I emailed and asked where I could get a new lid, as the cheap online place I had managed to get one before no longer did them. Without asking any questions they sent me a new on in the post. Marvellous service

newleaf

I have posted about this before. I purchased one of these Brabantia 'touch' bins from the Co-op 7 years ago and the catch failed within a fortnight. I contacted Brabantia via their website and they sent me a new lid straight away. The catch on that also failed in a similarly short space of time. Contacted them again and they said they would send me a new catch to fit myself, but this failed to arrive. I finally wrote to them, very cross indeed, and asked for my money back. A cheque for the full purchase price came by return of post. We still have the bin, OH has taken the catch off and replaced it with a steel 'doorknob' style cupboard handle and we have to lift it to open. I think Brabantia CS are pretty fair really, so you should definitely give them a call. I think these bins, particularly the older models, have a fundamental design flaw. They must have cost Brabantia a bomb in replacements and refunds. I believe the newer style ones are OK?

donna-j_2

I got a new lid, no questions asked, too. Brilliant service, but then they shouldn't break in the first place when they cost so much.

wandsoft

I had the same problem as everyone else – the catch on my Brabantia bin broke.

I called them on 0845 6024877, spoke to a friendly guy who confirmed that they supply new clips free, and he sent me two in the post within a couple of days.

Great bin, rubbish design of catch, but excellent customer service.