Brabantia spare parts?

nasimg

Thanks to this thread. I called the customer line and spoke to a helpful lady who is sending the replacement lid (didn't need to send the old one back). Mine is a 6 year 40 litre bin (semi circle). I wonder if this is the age they break...

Anyway excellent service.

adeg

June 2011 and it still works! Thanks to all you tipsters out there and Brabantia for their excellent customer service :j

Bongedone

I'm going to call them tomorrow as the catch in the lid bit has snapped. Will keep you informed.

Called this morning and new part sent no question asked. Excellent service.

patc57

Same thing here - after what must be nearly a decade of owning it, cleaner snapped the moulded plastic bit inside the lid.

I was ready to bin the bin and found this thread - so glad I did! A new replacement lid coming, completely free, no questions asked - what amazing service.

abandonded

Just an update. Was about to buy spare catches online when I came across this thread. Phoned Brabantia, told them the age of my bin, (6 years), and they are sending 2 catches out FOC.

mad_maz2000

I found this post online over a month ago.... but forgot to come back & add a comment.

I just wanted to order a replacement catch after it fell out of my bin (I'm blaming the cleaner....!)
So I went on to the website to reorder, and saw that I could also order a replacement lid as the inside rim on my lid had been cracked in numerous places for years.

I was willing to pay for it all, but put it through as under warranty just to see if it would go theough without proof of purchase - can't really remember if I registered it back in 2004.

Well, a week later I received a courier delivery & there was my new lid & catch free of charge.....!!!

justchiling

Hi I just discovered this post about an hour ago. I called customer services 0844 873 5848 spoke to a lovely lady called Sue and they are sending me a new lid today. :j:T:j:T

djr109

I just want to reiterate what magnificent customer service is offered by Brabantia.

My family/friends thought I was nuts when I spent £90 on a 50L bin in 1999.

On 26/09/11, 11 years later, I ordered online a new replacement lid section via the warranty request, without a receipt and today 30/09/11 a new lid arrived free of charge. Absolutely superb.

David

2nd_Time_Lucky

the service is good BUT i am on my 5th catch since April this year :eek:theres only 2 adults here so it doesnt get abused. I wouldnt buy Brabantia again

ull-lad

I had the same problem as everyone else – the catch on my Brabantia 30L touch bin broke after must be 8 or 9 years or so ...

I called them on 0845 6024877, spoke to a friendly guy who checked the location of the Brabantia logo on the lid and said its under guarantee & they will send me out a new lid in the next 5 to 7 days. Didnt need any proof of purchase.

It was an expensive item and I did recall a 10 yr Guarantee. Suppose it shouldnt have broken in first place but excellent customer service none the less !!

Thanks very much for the advice on here all, I was about to try and buy a new lid !