Haven holiday complaint

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OlliesDad wrote: »

Out of interest.. how are you basing that they have a poor record for cleaning? I have been to many haven sites without issue.

They have been on a few TV programmes - I think the most recent was Watchdog a few years back. See http://whatconsumer.co.uk/forum/consumer-rights-television-programmes/16178-bbc-watchdog-how-clean-havens-caravans.html

As it happens I've been to a few Haven sites before, and while the visible areas are usually very clean, when we've had to move a bed to put a cot in, these areas have been dreadful.

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shegirl wrote: »

Since when has 6am to 12pm been 'through the night'?.It's morning!

OP has two small children. Trains are running at hours when they'd want the children to be asleep.

Cherryscone wrote: »

But wouldn't the train be heard everywhere in the park anyhow ?

Isn't it fairly obvious that being approx. 20ft from a train is going to be much louder than being further away?

deanos

i presume you made them put this incident in the accident book ?

mumof2monsters

scorpian99 wrote: »

hi
i would expect the caravan if prestige to be double glazed so amount of noise from train should have been small.

I would have thought so too but as mentioned the gap in the door was partially to blame for how much louder it sounded.

mumof2monsters

deanos wrote: »

i presume you made them put this incident in the accident book ?

I asked them too but apparently they do not have an accident book.

deanos

mumof2monsters wrote: »

I asked them too but apparently they do not have an accident book.

they are breaking the law then

mumof2monsters

shegirl wrote: »

When did you inform them?Your child is young,how do you know so soon that he is 'permanently scarred'?

I rang them as soon as it happened but the office was closed so left a message for them to ring back, I then rang again around dinner time the next day as they had not rang back and was told to go to reception.

As for the scar, its been over 3 months the scar is there still and has yet to fade.

shegirl

mumof2monsters wrote: »

I asked them too but apparently they do not have an accident book.

If you have an injury while there,whether your own fault (like me!) or otherwise,you go to reception who will call a first aider who will take a look and fill in an accident report.

Did you go to see them or did you sort it yourself and then phone/visit reception later?

shegirl

mumof2monsters wrote: »

I rang them as soon as it happened but the office was closed so left a message for them to ring back, I then rang again around dinner time the next day as they had not rang back and was told to go to reception.

As for the scar, its been over 3 months the scar is there still and has yet to fade.

Give it time It may well go,you never know! My son had a scar after slicing his ear on a door latch,no scar now.

pinkshoes

If the railway line was not mentioned when you booked, then WRITE to them and tell them whag was wrong with your holiday, and what you want to remedy it.