Purchases from overseas

Cornwall_fan

Hi. New to this forum so appologies if I have posted this in the wrong place.

Recently purchased some Ugg boots from a website who advertised as selling authentic Uggs. As advised by the website I ordered a bigger size. Product arrived, too big and clearly not authentic product from poor quality of materials and manufacture imperfections. Emailed company to get a return contact and address, as stated on websites return process.

The company have not provided me with these details but keep replying to my email asking if I can keep the boots and they will let me have another pair at 80% of the price, can I sell them on, it will cost both of us too much money to return them etc.
I have contacted the credit card company to dispute and they have advised not to mention that I have done this and that I believe the product to be fake.
I am at a loss as to what I should reply to the seller now! The credit card company have said that they can't guarantee a full refund however, after reading this website I will now be excercising my right to claim under section 75.

Any advice on how I should move forward with this will be gratefully received.
Many thanks Cornish fan.

Mallotum_X

Sorry about your boots, but this section is about the economy. Might be worth posting in the section on credit cards.

Cornwall_fan

Lol. Thanks. I thought I'd probably posted incorrectly. Trying to navigate my way round. Not easy for a forum novice.

HAMISH_MCTAVISH

Try here....

http://forums.moneysavingexpert.com/forumdisplay.php?f=173

mystic_trev

Cornwall_fan wrote: »

I will now be excercising my right to claim under section 75.

Any advice on how I should move forward with this will be gratefully received.
Many thanks Cornish fan.

You have to have spent more than £100 to exercise a claim under section 75.

misskool

Moved to credit cards forum

dalesrider

Cornwall_fan wrote: »

I have contacted the credit card company to dispute and they have advised not to mention that I have done this and that I believe the product to be fake.

There is no chargeback for fake...

Only not as described or faulty.

Cornwall_fan wrote: »

I am at a loss as to what I should reply to the seller now!

You want the address to return the goods.

Cornwall_fan wrote: »

The credit card company have said that they can't guarantee a full refund however,

Do not understand this...
Who have you been talking to at the card provider?
Disputes team or front line staff?
There is never a 100% guarantee of any refund.
Retailer cannot use "Offered % refund" as a way of avoiding a chargeback.

Cornwall_fan wrote: »

after reading this website I will now be excercising my right to claim under section 75.

No need, as there are dispute rights.
Add in the company only said authentic Uggs.
Which means nothing....

Cornwall_fan wrote: »

Any advice on how I should move forward with this will be gratefully received.
Many thanks Cornish fan.

Go back to card provider and get them to dispute.
If your card is a Visa one. Its a chargeback 53.

Clive_Woody

dalesrider wrote: »

There is no chargeback for fake...

Only not as described or faulty.

The OP said the website described the boots as authentic so I would say they are clearly not as described if they are fake.

daggles21

What credit card company are you with?

Speaking from experience with my credit card company, you would need either an email/letter from Ugg (is that what they are called?!) to say that the website you bought them do not sell authentic products of theirs - Can I ask if the website is based in China?

Or, you can get an independent report to help with your claim - this is a report from a merchant or retailer that sells these products who would be trusted to advise that these are fake - this would need to be on company headed paper and its unlikely the cost of the report would be covered IF this was processed as a chargeback under mastercard or visa rulse. If the claim was under section 75 then this can be claimed back.

Not 100% sure but I think the credit card company can choose on how they approach this depending on timescales.

Cornwall_fan

Thanks for this info. Very helpful. I'm with Nationwide credit card and have only spoken to front line staff I think.

I have repeatedly asked the seller for a return name and address but they have not provided one, just keep asking me to keep the item as it will cost us both too much money to return. They are expecting me to pay for postage and 35% of the cost of the product in stock handling and bank fees and to pay for insurance for the returned items.
The email contact is from china. I have also queried why the item has been shipped as a 'tool box' and not a pair of boots. Obviously I have not had a response to this question!

Thanks everyone for your advice.

joedenise

Ask the Nationwide frontline staff for a Section 75 claim form. It explains clearly on there what you need to do and what you need to send to them with the claim form, ie copies of e-mails etc.

Do it quickly you don't have much time to put in the claim, can't remember exactly how long but I'd do it sooner rather than later.

Denise