07744 now charged :( orange update 8/6/07

jzee_2

hi all,

i've been reading the t&c of orange and found this:

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point 4.3
4.3 terminating your Contract because Orange has changed its terms
You may also terminate your Contract if we vary its terms, resulting in an excessive increase in the Charges or changes that alter your rights under this Contract to your detriment. In such cases you would need to give us at least 14 days written notice prior to your Billing Date (and within one month of us telling you about the changes). However this option does not apply if:
4.3.1 we have increased the Charges by an amount equal to or less than the percentage increase in the All Items Index of Retail Prices published by the Central Statistical Office in the Monthly Digest of Statistics in any 12 month period; or
4.3.2 the variations we have made have been imposed on us as a direct result of new legislation, statutory instrument, government regulation or licence; or
4.3.3 the variation relates solely to an Orange Additional Service, in which case you may cancel that Orange Additional Service in accordance with Condition 15.1.

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Now point 15.1

15.1 we reserve the right to make changes to your Contract
When you Register you are asked to choose a Service Plan and to indicate which Orange Additional Services you require. You may switch to a higher Service Plan at any time. You may switch to a lower Service Plan as often as you like after 6 months following your Connection to the Network, unless otherwise stated. In the event you do switch Service Plan and add to or cancel Orange Additional Services you must give us not less than 10 days notice before your Billing Date (subject to the terms of any promotional offers you have accepted). We do, however, reserve the right to vary the terms of this Contract from time to time and to make changes to your Service Plan. We acknowledge that if we do increase the Charges, withdraw Orange Additional Services or introduce new mandatory Charges - or if your contractual rights are affected to your detriment - you may terminate your Contract in accordance with Condition 4.3. If you do not give notice within one month of our notifying you of any change(s), you will be taken to have accepted the change(s).

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and now point 4.2.2
4.2.2 a lump sum equivalent to the total of all the monthly or other periodic Charges still remaining on your initial Minimum Term agreement (except in the circumstances set out in Conditions 4.3 and 15.1). You'll be entitled to a rebate of 5% of that total if you terminate your Contract up to and including the first day of the last month of the Minimum Term.

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I phoned the guys and told them i want to terminate the contract because of the charge resulting from 07744/07755. the guy told me, our legal department didn't advise us to cancel the contract under these conditions. you will have to pay the rest of the contract. so i told him, get an advise from the legal department, it's not my problem and asked to have the correspondence written address to send them the letter of termination: because my English is not that good so i couldn't negotiate well with him.
can anyone phone up the guys and tell me the outcome? tell me if you were able to cancel your contract under these conditions. if yes, what exactly did you tell them so i can do the same.

Sneaker

I'm with O2 and they've done this with 08** numbers, I'm not happy. I'm on contract unitl November, can I cancel my contract early without paying a fee? would I have to hand the phone back?

jzee_2

no idea mate, i'm trying to know the same thing.

Sneaker

thanks can you let me know if you find out please.

ndiqbal

Mobile providers should be investigated!

susan_haruel07

EVERYBODY needs to remain CALM and COMPOSED.

orange, vodaphone, virgin and t-mobile all want you to become agitated regarding this and they have introduced some red herrings to try and confuse the situation.

follow this and you should be alright.

1 call orange to say you wish to advise of your intention to cancel.

2 get whatever ref they wish to give you

3 send letter by recorded delivery detailing your intention to cancel as the t & c's have changed to your detriment and make sure you send by recorded delivery.

4 check to see it has been delivered and then call orange to say the letter was sent recorded and it has been delivered, can you speak to somebody about it.

5 at least two weeks before your cancellation date call them to obatain a pac code so you can retain your number - they know you have done it all right and will not be able to charge you for the pac code as you are cancelling as per your t & cs

5 if nybody starts talking rubbish about access codes etc, tell them you are NOT concerned about information they have just learned about these numbers, as far as you are concerned they are mobile numbers as ruled by ofcom and as such they WERE as per your contract due to come out of your allowances

6 if they continue the company mantra about access codes then say that you are not interested in late breaking information regarding these numbers , you are only interested in the specifics of your agreement with t-mobile which gives you the right to cancel the contract giving notice appropriately.

7 dont argue with them, just carry on and pursue your course - do not allow them to throw you off course and make sure you ask for a pac code two weeks before its due to cancel / from when your letter on your intention to cancel was served, so your number is not cancelled and lost.

8 if you make a call regarding this or if they they call you back make sure you "NOTE" the conversations so you can easily recall the conversations just like pressing play on a tape recorder.........CS it could be implied may often "ghost" conversations they have had with you or it could be implied that they may deny things that have been said, by making an outbound call to you.....

9 remain calm, orange and the other networks know the changes they have introduced and know that very few people will see it to the end so they continue to put red herrings in the mix - as long as you have served notice on them detailing the detrimental increase, by registered post, they cannot legally deny you the right to cancel the contracts as per the clause - ALL THE NETWORKS KNOW THIS !

10 remember the networks are not going to let you go easily and will try and delay you, trick you and scare you with talk of cancellation fees etc - its all talk, remain focussed and they will release you from the contract - make no mistake about that !