Car still faulted after insurance repair

mutley74

Ultrasonic wrote: »

I'm not really sure what the point of doing that is? How do you know the repair centre won't simply resolve the other issues when you raise them? You must give them the opportunity to do so. Only if they refuse do yo need to consider other options.

The vibration issue is most likely a tyre/wheel issue that hadn't been spotted. Did you drive the car at 60 mph after the accident to know if it happened then? There's every chance the repairing garage hasn't and so wouldn't know about it.

I was thinking if it was worth getting a 2nd opinion.
I could not drive my car after the accident as front wheel could not be moved due to wheel arch damage.

smashingyour...

mutley74 wrote: »

I was thinking if it was worth getting a 2nd opinion.
I could not drive my car after the accident as front wheel could not be moved due to wheel arch damage.

Just ring them on Monday.

fivetide

mutley74 wrote: »

I was thinking if it was worth getting a 2nd opinion.
I could not drive my car after the accident as front wheel could not be moved due to wheel arch damage.

Have they replaced a wheel or tyre? Could simply be they haven't balanced it properly.

Ultrasonic

mutley74 wrote: »

I was thinking if it was worth getting a 2nd opinion.

Your opinion should be sufficient. I really don't see the point in getting a second opinion unless you know the repair centre won't address the issues, which I'd expect they would to be honest. There is a fair chance another garage would simply tell you to talk to the repair centre anyway. And if not, do you really want to pay a mechanic to drive your car at 60 mph to tell you that the steering wheel vibrates when you already know it does?

fivetide

I took a car back after a repair because I noticed a run in the paint. Dealt direct with the repairer and they fixed the issue.

As above, go back, tell them what the problems are and that you aren't happy. Their reaction will determine your next move.

mutley74

fivetide wrote: »

Have they replaced a wheel or tyre? Could simply be they haven't balanced it properly.

they replaced a front tyre and polished the alloy.
does not explain why something is making knocking noises under the rear of the car similar noise to a loose exhaust over a speed bump.

Ultrasonic

mutley74 wrote: »

they replaced a front tyre and polished the alloy.
does not explain why something is making knocking noises under the rear of the car similar noise to a loose exhaust over a speed bump.

True. But in the first instance I still wouldn't be doing anything other than waiting till Monday and raising the problems with the repair centre. Maybe others would disagree, but I just don't see the pont in doing anything else.

I assume you've checked that you can't identify what is causing the noise at the rear? E.g. the exhaust isn't loose as you suggest?

mutley74

Ultrasonic wrote: »

True. But in the first instance I still wouldn't be doing anything other than waiting till Monday and raising the problems with the repair centre. Maybe others would disagree, but I just don't see the pont in doing anything else.

I assume you've checked that you can't identify what is causing the noise at the rear? E.g. the exhaust isn't loose as you suggest?

I took it out of interest to a local garage near where I live for an opinion. They showed me a few other faults such as bonnet not correctly lined up; door panel bolts not all inserted; and front allow is polished to wrong colour (they done it as silvery not brushed grey silver). He quick glance under the car and found lots of gravel stuck behind a cover. I suspect all the gravel entered got here when I collected the car as the back of the car was stuck in a gravel ditch a few inches lower than the front tyres.
Will take car back to the crash centre on Monday armed with a big list of faults!
thanks to those who give me honest replies.

Ultrasonic

That doesn't sound great to be fair. Good luck on Monday!

Muscle750

If your insured with some insurance companies admiral for example you get paid £150 compo by the repairer if you issue a compliant no matter how small or large