Something Fishy going on

rhodod

thanks for the advice, will get a letter written up.

rhodod

Another update.

Got a phone call from complaints team on monday inr egards to the missing application form, was told it was posted again on monday, as of this morning, still no post from santander.

I have almost finished my letter of complaint.

ticiag

Hi Rhodod,
They're still giving you the run around then?
Add this latest episode to the complaint and get it in the post.
Personally, I would stop answering the phone to them. Once you send off the complaint you want them to stop mucking you around.
You have no real proof of a telephone call.
Once you send off the letter you are on to a better footing. If they don't reply in the time given (working days) you can refer it to the fsa.
If they do reply they will have to give you a substantive reply which may help settle the question of the debt. I very much doubt that they can explain this one away as there are so many points in your favour - eg no paperwork initially given to you etc etc...
If they don't give you a substantive reply and just brush you off with nonsense again, you can again just refer it to the fsa .
Good luck again.